The posting
Job Title: CSR Billing Representative
About the Client: Our client is a U.S.-based payment technology company that helps healthcare providers offer flexible payment solutions to their customers. Its platform supports billing, payment plans, account management, and payment follow-up.
Overview: We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.
Responsibilities:
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about the financial status of customers and status of collection efforts.
- Advise customers of necessary actions and strategies for debt repayment.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Qualifications:
- 3 years of B2C collections experience in a BPO environment.
- Can handle high volume of calls
- Strong communication, problem solving and analytical skills required
- Ability to work independently and to adapt to a fast changing environment.
- Proficiency in Microsoft Office including Excel, and Word.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
- Having telco mobility experience is a plus.
Schedule: Night Shift (US Hours)
Setup: Remote / WFH
Why Join STAFFVIRTUAL?
- Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverage Allowances Attendance bonus Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!



