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Open nowFirst seen 47 hours ago

Account Manager

Success Matcher208 open roles

Where
New York, New York, United States
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Your applicationOpen nowAccount ManagerSuccess Matcher · New York, New York, United States
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Early applications get read.

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 47 hours ago

The posting

Account Manager

Location: New York, NY | Hybrid: 3+ days/week

Salary: $140K–$170K + Equity

Were looking for an experienced Account Manager to drive the post-implementation success of health system customers. You'll build trusted partnerships, ensure adoption, deliver measurable outcomes, and tie product usage to real ROI. This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success.

Responsibilities:

  • Build and maintain executive and operational relationships across hospital and health system accounts.
  • Drive adoption, track outcomes, and demonstrate ROI across departments.
  • Identify risks and proactively solve workflow, change management, and resourcing challenges.
  • Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.
  • Partner with Product, Design, Engineering, and Sales to deliver tailored enterprise solutions.
  • Provide actionable customer feedback to inform product roadmap.
  • Develop structured account plans, MBRs, and QBRs to communicate results and align on growth.

Ideal Candidate:

  • 3–7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles.
  • Proven success driving renewals and expansions in complex, regulated environments.
  • Experience with AI, analytics, SaaS, or healthcare/tech products.
  • Strong relationship-building, communication, and cross-functional collaboration skills.
  • Willingness to travel ~20% (2–4x/month).
  • Background or deep interest in healthcare or pharma.

If you're passionate about transforming healthcare and delivering measurable impact for clients, wed love to hear from you.

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