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Open nowFirst seen 18 hours ago

Sales Engineer

Success Matcher208 open roles

Where
New York, New York, United States
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Your applicationOpen nowSales EngineerSuccess Matcher · New York, New York, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Success Matcher's own form.

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The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: first seen 18 hours ago

The posting

As a Sales Engineer, you will sit at the critical intersection of engineering, trust and safety, and customer success. You will be responsible for ensuring that as client processes 40,000+ daily transactions, the platform remains safe from fraud, collusion, and high-risk activity. This is a "player-coach" role (90% IC, 10% Lead) for a technical expert who thrives in a 0-to-1 startup environment.

What You Will Do

  • Guard the Platform: Moderate transactions for chargeback risk, seller/buyer fraud, and collusion. Make critical decisions on fund holds, refunds, and seller onboarding reserves.
  • Build Infrastructure: Own the KYC (Know Your Customer) and payout flows. Your goal is to make these extensible via public APIs that can be embedded or linked.
  • Content Moderation: Fight spam and scams within DMs to maintain a high-trust environment.
  • Drive Innovation: Execute A/B experiments on checkout flows and KYC setups. Looking ahead, you will help architect Banking-as-a-Service, debit card issuance, and crypto bridging.
  • Customer Interface: Act as a technical expert for high-value customers and partners, ensuring their technical needs are met with speed and clarity.

What We Are Looking For

  • Experience: 4–10 years as a Sales Engineer, Forward Deployed Engineer, or Customer Engineer within the Payments or Fintech sector.
  • Pedigree: A Computer Science degree from a Top 10 program (e.g., Stanford, Waterloo, CMU). Experience at a top-tier payments company like Stripe or a YC-backed startup is highly preferred.
  • Technical Mastery: Deep proficiency in Ruby on Rails, Next.js, TypeScript, and SQL.
  • Startup Mindset: You are a "builder" who is excited to be hands-on. You are relentlessly responsive to customer needs and can translate complex technical requirements into clear solutions.
  • Presence: This role is based in our Brooklyn, NY office, 5 days per week.
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