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Open nowPosted 175 days ago

Patient Experience Coordinator

Sugarbug Dental & Orthodontics15 open roles

Where
Oxnard, California, United States
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Your applicationOpen nowPatient Experience CoordinatorSugarbug Dental & Orthodontics · Oxnard, California, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sugarbug Dental & Orthodontics's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 175 days ago

The posting

Location: Oxnard,California,United States

Sugarbug Dental & Orthodontics – Oxnard, CA

The Opportunity: Redefining the Patient Journey

Are you a high-energy professional with a background in luxury hospitality, boutique healthcare, or VIP concierge services? Do you believe that the "waiting room" should feel like a five-star experience?

Sugarbug Dental & Orthodontics is not your typical dental office. For over a decade, we have set the gold standard for pediatric oral health in Ventura County. We are seeking a sophisticated, degree-educated Patient Experience Coordinator who understands that administrative excellence is the backbone of clinical success.

If you are a master of first impressions and a champion of organized workflows, we want to help you build a career just minutes from the coast in beautiful Oxnard.

Your Mission (Key Responsibilities)

  • VIP Concierge Management: Act as the face of the practice, greeting families with high-level professionalism and warmth.
  • Strategic Patient Flow: Orchestrate the "front-to-back" transition, ensuring clinical staff are optimized and patient wait times are non-existent.
  • Data Integrity & Management: Curate and maintain precise digital patient records and eligibility verification with a "zero-error" mentality.
  • Brand Ambassadorship: Engage with the public and pediatric patients to create a stress-free, premium environment.
  • Communication Hub: Manage multi-channel communications (phone, email, and digital portals) with the poise of a corporate executive.

Candidate Profile: What We Are Looking For

We are specifically seeking "Type A" professionals who possess:

  • Education: A Bachelor’s Degree in Communications, Psychology, Sociology, or a related field (Highly Preferred).
  • Experience: 2+ years in a high-touch environment (e.g., Luxury Hotels, Private Medical Practices, VIP Concierge, or High-End Retail).
  • Bilingual Proficiency: Professional fluency in English and Spanish is a significant advantage in serving our diverse community.
  • Soft Skills: Exceptional emotional intelligence, the ability to "read a room," and a genuine love for working in a pediatric-focused environment.
  • Technical Savvy: Quick to learn dental software and digital communication tools.

Why Join Sugarbug?

  • Compensation: $31,000 – $54,000 annually (commensurate with education and specialized experience).
  • Location: Located in the heart of Oxnard, CA—a short drive from the ocean.
  • Culture: Join an established, growing practice that values professional development and internal promotion.
  • Impact: Be the reason a child feels safe and a parent feels heard.

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