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Open nowPosted 8 days ago

Legit - Customer Success Specialist (Career Services)

talentc26 open roles

Where
Ukraine, Remote
Work mode
Remote
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Your applicationOpen nowLegit - Customer Success Specialist (Career Services)talentc · Ukraine, Remote

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 8 days ago

The posting

Legit is a company from the Genesis ecosystem with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly.

One of our fastest-growing directions is Shift - a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance.

We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.

Responsibilities:

  • Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
  • Create and improve resumes and cover letters.
  • Conduct LinkedIn profile audits and provide structured recommendations.
  • Upselling relevant services during communication with clients.
  • Research job openings and recruiters based on specific client requests.
  • Minimize the risk of negative feedback and chargebacks.
  • Work with CRM and internal team tools.

Requirements:

  • English level: advanced or higher.
  • Experience working with international clients via chat and email.
  • Strong communication skills: ability to handle client requests professionally and promptly.
  • Attention to detail and structured thinking.
  • Solution-oriented mindset.

Nice-to-have:

  • Experience with CRM systems.
  • Experience in sales.
  • Genuine interest in career coaching and working with people.

We offer:

  • Competitive salary.
  • Fully remote work.
  • 20 paid leaves.
  • Startup environment with high responsibility and impact.
  • Opportunity to develop expertise in international career consulting.
  • Real career growth to Shift Manager / Team Lead.
  • Work in a team building a new product for the global market.

Hiring process:

  • If your CV meets our requirements, we reach out to organize a short intro call.
  • If it’s a match, we ask you to complete a test assignment.
  • In case of successful completion of the assignment, we invite you to an interview.
  • If everything suits us both, we send you an offer!

If this all sounds like you, and something you are interested in, do not hesitate to apply!

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