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Open nowFirst seen 2 days ago

Customer Service Representative

TalentCross224 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service RepresentativeTalentCross · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TalentCross's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. TalentCross postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

TalentCross median: 1 days open

The posting

Salary: $1,500–$2,000 USD/month Remote – LATAM-based candidates only Urgent Hiring – Apply Now!

About TalentCross TalentCross partners with US-based companies to connect them with top LATAM talent. We are urgently hiring a Customer Service Representative / Service Coordinator for one of our clients in the home services industry.

About the Role This role is perfect for someone with experience in customer service, appointment setting, dispatch, or inside sales. You'll be the first point of contact for customers, helping them understand services, scheduling appointments, and ensuring a smooth experience from inquiry to job completion.

Responsibilities

  • Answer inbound calls, emails, and customer inquiries professionally
  • Help customers understand services, pricing, availability, and next steps
  • Schedule appointments and coordinate service visits
  • Follow up with leads, pending quotes, missed calls, and existing customers
  • Support light sales conversations, including upsells and bookings
  • Maintain accurate customer records in the CRM/scheduling system
  • Coordinate with internal teams to keep jobs, routes, and updates organized
  • Send reminders, confirmations, and follow-ups by phone, email, or SMS
  • Ensure customers receive a responsive, professional experience

Qualifications

  • Advanced spoken English
  • Prior experience in customer service, phone support, appointment setting, inside sales, dispatch, or service coordination
  • Comfortable speaking with US customers by phone
  • Strong organization and attention to detail
  • Ability to manage multiple conversations and tasks at once
  • Comfortable using CRMs, scheduling tools, spreadsheets, or similar systems
  • Proactive, reliable, and able to work with limited supervision

Nice to Have

  • Experience in US home services (cleaning, HVAC, plumbing, landscaping, pest control, property management, etc.)
  • Familiarity with tools like Jobber, Housecall Pro, Service Titan, HubSpot, Zendesk, Gorgias
  • Experience providing quotes, explaining pricing, or booking appointments
  • Prior remote experience supporting a US-based company

Why Join Us

  • Competitive salary ($1,500–$2,000 USD/month)
  • Remote work with a US-based company
  • Urgent hiring – fast interview process
  • Be part of a fast-paced, customer-focused team
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TalentCross's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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