Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Product Support Technical Specialist

talentmanagementsolution231 open roles

Pay
$60,000 – $70,000 a year
Where
Canada - Markham - Ontario
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Support Technical Specialisttalentmanagementsolution · Canada - Markham - Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on talentmanagementsolution's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. talentmanagementsolution postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 6 days ago

talentmanagementsolution median: 17 days open

The posting

Job Description:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

  • Own the investigation and resolution of Tier 2 escalated technical issues, including:
  • Complex software defects
  • Database-related issues
  • Networking and server environments
  • Permissions, integrations, and installations
  • Perform advanced SQL scripting, query development, data validation, and corrections
  • Analyze system logs and trace software behavior to determine root cause
  • Serve as a technical escalation resource for Tier 1 Support
  • Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues
  • Document findings, known issues, workarounds, and permanent fixes
  • Proactively identify recurring issues and process improvements
  • Deliver calm, professional client communication during critical incidents
  • Contribute to software testing, quality audits, and release validation
  • Participate in and help strengthen the after-hours escalation rotation
  • Role-model best practices in technical troubleshooting, ownership, and customer advocacy
  • Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

  • 3-5+ years of experience in a Tier 2 or advanced technical support role
  • Strong working knowledge of:
  • SQL, relational databases, and data structures
  • Networking environments (Citrix, Terminal Services, virtual servers)
  • Windows 11 and Windows Server operating systems
  • Proven success handling high-severity escalations and complex defect scenarios
  • Advanced diagnostic, analytical, and root-cause analysis skills
  • Excellent written and verbal communication with both technical and non-technical audiences
  • Ability to prioritize effectively in a fast-paced, high-accountability environment
  • Strong documentation habits and attention to detail
  • A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

  • Experience with ProvideX programming or similar programming languages
  • Background supporting accounting-based, hospitality, or club management software
  • Exposure to golf club, hospitality, or private club operations
  • Computer Science or Networking education/certification

Why Join Jonas?

  • Be part of a stable, publicly traded global software organization
  • Work on mission-critical platforms that power private clubs and hospitality brands worldwide
  • Play a direct role in customer experience, platform stability, and product quality
  • Partner with deeply experienced engineering, product, and support leadership teams
  • Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against talentmanagementsolution's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on talentmanagementsolution's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    talentmanagementsolution's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.