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Open nowPosted 35 days ago

客户质量专家 (CQE)

tarsrobot/index110 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客户质量专家 (CQE)tarsrobot/index · Shanghai, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 35 days ago

The posting

核心定位：客户端部署全链路质量管理，聚焦现场落地、真实场景问题闭环、用户需求与质量反馈回流至研发供应链，区别于传统工厂客诉处理，面向样机‑试点‑商业化交付的户外/室内复杂落地场景

岗位职责 1. 客户项目质量策划与交付管控 针对客户定点部署项目，输出项目质量保障方案；评审交付物、样机状态、验收标准，参与现场交付前质量Gate评审，管控出货质量风险，保障现场部署质量基线。 2. 客户端现场质量管控与问题处置 跟进机器人在客户场地的安装、调试、试运行、验收全流程；现场收集故障现象、工况数据、环境条件，主导重大客诉/现场失效的快速响应，组织内部RD、硬件、供应链定位根因，制定临时管控措施与长期整改方案。 3. 真实使用场景调研与质量需求沉淀 深度挖掘客户真实作业场景、边界工况、使用习惯；收集终端用户痛点、隐性质量诉求，输出场景化质量需求清单、失效案例库，反向输入产品定义、可靠性规范、测试用例，驱动产品迭代优化。 4. 客户质量信息闭环管理 建立客户端问题台账、问题分级闭环机制；跟踪整改验证、回归测试、版本OTA/硬件换料落地；定期输出客户质量月报、TOP失效分析报告、现场质量趋势看板。 5. 客户质量沟通与验收管理 对接客户质量、工程、运维团队，对齐质量标准与验收准则；组织问题复盘会议，同步改善进展，管理客户质量预期，支撑项目验收与后续复购订单。 6. 知识库与交付质量能力建设 沉淀现场典型失效案例、部署注意事项、运维质量规范；输出交付Checklist、现场快速排查指引，赋能售前、交付、售后团队；推动内部质量流程优化。

1. 学历背景：电子/自动化/机电一体化、机器人相关专业本科及以上；10年以上工作经验，至少三年智能产品/中大型制造和检测设备/商用机器人CQE、现场质量、项目质量经验，不偏向消费电子单纯工厂客诉模式。 2. 场景化质量能力：具备工业/商用智能设备客户端部署经验，能够到现场复现失效，识别环境、负载、交互等真实场景带来的隐性质量风险；可独立完成客户调研，转化为可落地的质量要求。 3. 问题分析能力：熟练使用8D、5Why、鱼骨图等质量工具；能够联动研发、可靠性、SQE完成端到端失效闭环；具备软硬件综合失效分析基础（电控、运动机构、传感器、电池、人机交互故障）。 4. 跨部门推动能力：擅长跨团队拉通RD、测试、供应链、交付团队推动改善；具备客户沟通、谈判与质量风险告知、临时放行管控经验。 5. 文档输出能力：独立编写现场质量报告、失效案例库、客户质量周报月报、场景化可靠性输入需求。

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