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Open nowPosted 60 days ago

技术支持经理

tarsrobot/index110 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now技术支持经理tarsrobot/index · Shanghai, Chinese Mainland

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 60 days ago

The posting

一、岗位定位 负责灵巧手与数采设备（数据采集手套、遥操作设备等）在客户现场的技术交付与售后支持，带领技术支持团队保障两类产品在客户端的稳定运行，并推动产品持续改进。

二、岗位职责 1、负责灵巧手及数采设备在客户现场的安装、调试、校准与验收交付 2、处理客户使用过程中的技术问题，通过远程或现场方式完成故障排查与解决，覆盖灵巧手的运动控制、通信接口、传感器异常，以及数采设备的佩戴调试、数据采集异常、通信稳定性等问题 3、收集并整理客户需求与现场问题，推动研发和产品团队持续改进 4、编写产品操作手册、维护保养指南及故障排查文档，为客户提供技术培训 5、负责技术支持团队的组建、培养与日常管理，建立客户支持及问题升级的标准化流程

三、任职要求 1、统招本科及以上，自动化、机电、机器人、电子、计算机等相关专业 2、5年以上机电产品或智能硬件技术支持经验，2年以上团队管理经验 3、理解灵巧手/关节模组及数采设备/可穿戴设备的基本工作原理，了解电机驱动、传感器、嵌入式系统、通信接口等核心部件 4、熟悉CAN、EtherCAT、UART、蓝牙、Wi-Fi等常用通信协议中的至少一种 5、具备独立解决客户现场问题的能力，沟通协调能力强，能同时支撑多产品线的客户服务需求

四、加分项： 1、有灵巧手、人形机器人、关节模组，或数据手套、可穿戴设备、遥操作系统、动捕设备相关经验 2、有从0到1搭建技术支持体系的经验 3、熟悉Linux系统基本操作

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