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Open nowFirst seen 6 days ago

Subject Matter Expert | Alabang | Onsite | Shifting Schedule

TASQ Staffing Solutions2,444 open roles

Where
Muntinlupa, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowSubject Matter Expert | Alabang | Onsite | Shifting ScheduleTASQ Staffing Solutions · Muntinlupa, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career!

Key Responsibilities:

  • Understand customer issues and provide solutions.
  • Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets.
  • Ensure adherence to client and Infosys policies and guidelines.
  • Meet SLA and KPIs.
  • Handle escalation calls.
  • Utilize knowledge and experience with ticketing tools.
  • Display excellent customer service skills and capabilities.
  • Basic Operating System knowledge.
  • Proficiency in common Microsoft Office products and services.
  • Strong analytical ability.
  • Ability to navigate common user interface elements.
  • Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data.

Key Requirements:

  • Graduate of any 4-year course or completed the first year in college.
  • Experience in handling escalation calls.
  • Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry.
  • Excellent oral and written communication skills.
  • Strong problem-solving skills and ability to multitask.
  • Amenable to work in shifting schedules in Alabang.
  • Amenable to work onsite.

Employee Benefits:

  • Quarterly Performance Bonus.
  • 24 leaves annually.
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings.
  • We value Inclusion and Diversity.
  • Great Place to Work certified.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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