Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Director of Client Experience

teambuilderrecruiting/45.00353 open roles

Pay
$95,000 – $100,000 a year
Where
Knoxville, TN
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Client Experienceteambuilderrecruiting/45.003 · Knoxville, TN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on teambuilderrecruiting/45.003's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. teambuilderrecruiting/45.003 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

teambuilderrecruiting/45.003 median: 1 days open

The posting

Director of Client Experience

Knoxville, TN

Champion the needs of older adults and their families while leading a care management team that puts compassion, clinical excellence, and client advocacy at the heart of every decision.

Why You'll Love Working with Us

  • Meaningful Impact: Make a lasting difference in the lives of older adults and their families through compassionate, personalized care and advocacy.
  • Leadership Influence: Have a seat at the leadership table and help shape the future of client care and organizational growth.
  • Innovative Opportunities: Help design and pilot new care models that address real client needs and improve the aging experience.
  • Dedicated Team: Lead a compassionate care management team that takes pride in delivering exceptional service and whole-person support.
  • Professional Autonomy: Enjoy the flexibility to manage your schedule, make meaningful decisions, and lead with confidence.

About Us

We provide comprehensive home care and care management services that help older adults and their families navigate every stage of the aging journey with confidence. Our compassionate, whole-person approach combines personalized care, client advocacy, and innovative technology to support the physical, emotional, and everyday needs of those we serve. We believe in doing whatever it takes, taking ownership of our work, serving others with heart, and working together to deliver an exceptional care experience.

What You'll Do as a Director of Client Experience

  • Lead and mentor a team of 10-12 care management professionals, providing guidance, development, and support to help them deliver exceptional client care.
  • Establish clinical standards for client assessments, individualized care plans, and sound clinical decision-making.
  • Oversee the entire client experience, from the initial conversation and care planning through ongoing services and follow-up.
  • Champion a whole-person approach to care that addresses clients' medical, emotional, social, and everyday needs.
  • Facilitate collaborative case discussions that help care managers navigate complex client situations and develop thoughtful solutions.
  • Design and pilot innovative care models that respond to real client needs while identifying potential challenges before implementation.
  • Collaborate with the software product team to ensure technology supports effective care management and improves the client experience.
  • Contribute to leadership team planning, performance measures, and strategic decisions that shape the organization's future.

Our Ideal Director of Client Experience

  • Experienced Clinical Professional: 5+ years of experience in care management, case management, or geriatric care, along with an active RN license. Experience in home care or private care management, and CCM certification or Aging Life Care Association membership are preferred.
  • Proven Team Leader: At least 2 years of experience leading or supervising a clinical team, with the ability to mentor and develop care management professionals.
  • Skilled Client Advocate: Demonstrate strong clinical judgment and compassionate communication when supporting older adults, families, and individuals with complex care needs.
  • Innovative Thinker: Bring experience or an interest in program development, quality improvement, or designing new approaches to care.
  • Adaptable Professional: Be comfortable using technology, navigating evolving priorities, traveling locally, and meeting the physical demands of the role, including lifting up to 50 pounds as required.
  • Servant-Hearted Leader: Lead with compassion, accountability, professionalism, and a commitment to doing whatever it takes to support clients, families, and fellow team members.

What We Offer Our Director of Client Experience

  • Annual Salary: $95,000-$100,000
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan with Employer Match
  • Disability Insurance
  • Life Insurance
  • Free Telehealth for Employees and Dependents
  • Mileage Reimbursement
  • Company-Provided Laptop & Cell Phone
  • Flexible Scheduling

To Apply

Experienced Registered Nurses, Clinical Directors, Geriatric Care Managers, and Case Management Leaders seeking a Director of Client Experience position in Knoxville, TN, are encouraged to explore this opportunity to lead a compassionate care management team. Bring your clinical leadership expertise and passion for senior care to an organization committed to innovative care solutions, exceptional client experiences, and whole-person support.

By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.

Requirements

  • 5+ years of experience in care management, case management, or geriatric care
  • Active RN license
  • Experience in home care or private care management
  • CCM certification or Aging Life Care Association membership are preferred.
  • At least 2 years of experience leading or supervising a clinical team
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against teambuilderrecruiting/45.003's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on teambuilderrecruiting/45.003's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    teambuilderrecruiting/45.003's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.