Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 70 days ago

Customer Success Manager II (Japan)

Teamworks15 open roles

Where
Japan
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager II (Japan)Teamworks · Japan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Teamworks's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Teamworks postings stay open a median of 50 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 70 days ago

Teamworks median: 50 days open

The posting

I'm Jack Hannath https://www.linkedin.com/in/jack-hannath-b948b3123/, Manager, Customer Success (APAC), at Teamworks. Japan is one of the fastest-growing markets for us right now, and we're building our presence there in a way that respects the language and cultural nuances of the region rather than just extending our existing APAC model. This role exists to give Japan the dedicated attention it needs, someone who can bridge the language gap and build direct, trusted relationships with clubs and organizations across the country.

This is a first-of-its-kind role for us. You'll be the face of Teamworks in Japan, working across a wide product suite, from Hub to AMS to our Intelligence tools, and helping shape how we grow in this market from the ground up.

THE ROLE

- Own the full customer lifecycle for our Japan clients, from implementation and training through renewal and expansion, across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence (Coaching & Player Personnel)

- Drive renewals and account growth across the Japan portfolio

- Train and upskill clients continuously so they get full value from the system, not just at onboarding

- Partner with our PSM team to build shared understanding across key AMS and S&C accounts

- Partner with our PSM and Intelligence teams to build shared understanding across key Coaching and Player Personnel accounts

- Identify and pursue new opportunities in Japan, from new club engagement to upsell potential within existing accounts

WHAT I'M LOOKING FOR

WHAT YOU MUST BRING

- Previous experience within a sporting organization, as a player, coach, or operations staff, with a strong understanding of the Japanese sports ecosystem — this role requires credibility and context that only comes from having been inside the industry

- Fluency in Japanese and English, spoken and written — you'll be the primary bridge between our team and Japanese clients, so this isn't negotiable

- Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators

- Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice

- Solution focused, proactive mindset with a passion for customer experience and willingness to help identify challenges and work towards actionable, real world solutions for our partners

- Willingness and ability to travel within Japan based throughout the year for face to face engagements with our partners as required

EVEN BETTER IF

- You've worked in Customer Success, Account Management, or SaaS before

- You've used Teamworks products (Hub, AMS, Smartabase) or similar athlete and team management platforms

WHY THIS ROLE

You'd be one of the first people building out our presence in Japan, with real ownership over how we grow in one of the most exciting markets in sports tech right now. This isn't a role where you're inheriting a playbook, you're writing it, backed by a team that's already proven this model works across the rest of APAC.

This role is not eligible for sponsorship at this time.

Please submit your application through this posting only. We're unable to review applications or resumes sent via email, LinkedIn, or other channels.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

ABOUT TEAMWORKS

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Teamworks's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Teamworks's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Teamworks's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.