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Open nowPosted 32 days ago

Líder de Service Desk

tecnocomp15 open roles

Where
SBC, SP, BR
Work mode
On site
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Your applicationOpen nowLíder de Service Desktecnocomp · SBC, SP, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tecnocomp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. tecnocomp postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 32 days ago

tecnocomp median: 2 days open

The posting

  • Atuar como referência técnica e líder das equipes de Service Desk;
  • Garantir o cumprimento de SLAs, KPIs e qualidade de atendimento;
  • Realizar distribuição e priorização de chamados, apoiando tecnicamente os analistas;
  • Conduzir reuniões de alinhamento e feedbacks com as equipes;
  • Identificar oportunidades de melhoria contínua nos processos e propor soluções técnicas;
  • Elaborar relatórios de performance e acompanhar indicadores operacionais;
  • Apoiar no desenvolvimento técnico dos analistas, promovendo treinamentos e boas práticas
  • Gestão de Backlog
  • Experiência anterior como líder técnico, coordenador ou referência técnica em Service Desk ou Suporte de TI;
  • Conhecimento em ITIL, Windows, Active Directory, Office 365, e ferramentas de gestão de chamados (ServiceNow, GLPI, entre outras);
  • Ensino Médio Completo;
  • Desejável - Ensino superior completo ou cursando na área de Tecnologia da Informação;

🍽️ Vale Refeição – R$ 600,00/mês 🚗 Vale Transporte 🚑 Assistência Médica (Amil) 🦷 Assistência Odontológica (Amil) 💊 Convênio Farmácia 🧬 Seguro de Vida 🏋️ Wellhub/Gympass 🆘 Pluxee Cuida – suporte psicológico, jurídico, financeiro, social e nutricional 🏊 Acesso ao SESC 🎓 Parcerias educacionais 🐾 Plano de saúde pet com condições especiais

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on tecnocomp's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    tecnocomp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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