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Open nowPosted yesterday

Technical Support Coordinator

Telenet37 open roles

Where
Mechelen, Belgium
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Your applicationOpen nowTechnical Support CoordinatorTelenet · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Telenet's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Telenet postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

Telenet median: 11 days open

The posting

Job Description

Jouw rol als onze Technical Support Coordinator

  • Behandelen van partnerverzoeken en klachten via tickets, e-mail en telefoon.
  • Monitoren van operationele applicaties en opvolgen van incidenten of storingen.
  • Ondersteunen bij onboarding van nieuwe partners.
  • Testen en begeleiden van systeemwijzigingen en releases.
  • Opstellen van ORQ’s en RFC’s.
  • Beheren van testkaarten, MNP-verzoeken, sim-swaps en IoT-vragen.
  • Ondersteunen van het Wholesale Billing-team bij operationele billingtaken.

Jouw profiel als onze Technical Support Coordinator

  • Bachelor of gelijkwaardige ervaring.
  • Vlotte communicatie in Nederlands en Engels, Frans is een plus.
  • Interesse in telecom, mobiele netwerken en technische processen.
  • Analytisch, nauwkeurig en oplossingsgericht.
  • Stressbestendig en in staat prioriteiten te stellen.
  • Teamplayer met professionele attitude.
  • Bereid deel te nemen aan wachtdiensten (ongeveer één week per maand).

Ons aanbod voor jou

Bij Telenet group krijg je meer dan alleen een aantrekkelijk brutoloon. We geloven sterk in resultaten en ownership: we geven vertrouwen, maar verwachten ook engagement en impact. Wat jij realiseert, telt echt.

Naast een dertiende maand en vakantiegeld kan je rekenen op een uitgebreid pakket aan extralegale voordelen dat je ondersteunt in je dagelijkse leven én je werk.

Wat mag je concreet verwachten?

  • Woon-werkvergoeding
  • Maaltijdcheques en ecocheques
  • Mobiel abonnement, laptop en personeelskorting
  • Collectieve bonus, gekoppeld aan de resultaten van het bedrijf
  • Hospitalisatieverzekering (inclusief ambulant plan) en een groepsverzekering
  • 20 wettelijke verlofdagen en 12 ADV-dagen

We vinden het belangrijk dat je je kan blijven ontwikkelen. Daarom investeren we in jouw groei via ons intern leerplatform, coaching en leren op de werkvloer. Je krijgt kansen om bij te leren en jezelf verder te versterken in je rol.

Samenwerken doen we het liefst van dichtbij. We geloven dat sterke teams ontstaan door elkaar regelmatig te zien en snel te kunnen schakelen. Daarom verwachten we dat je als nieuwe collega minimum drie dagen per week op kantoor werkt gedurende de eerste zes maanden. De overige dagen kan je van thuis werken.

Wat gebeurt er na je sollicitatie?

Zie jij jezelf in deze rol? Dan kijken we uit naar je sollicitatie. We laten altijd iets van ons horen. Wanneer je wordt meegenomen in de eerste selectie, nemen we contact met je op om kennis te maken en lichten we de volgende stappen van ons selectieproces toe.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Telenet's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Telenet's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Telenet's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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