The posting
Are you passionate about delivering unforgettable experiences? Do you thrive in a fast-paced, luxurious environment where every detail matters? Step into the spotlight at The Collection, where you’ll become the face of our dealership and play a pivotal role in creating a white-glove experience for every guest.
We’re searching for a dynamic and polished Concierge Superstar to join our team! This isn’t just a job – it’s a career in crafting luxury moments that resonate with our discerning clientele. You will serve as the first point of contact delivering an exceptional five-star luxury concierge experience that reflects the highest standards of hospitality and professionalism.
Key Responsibilities:
- Welcome clients and provide a warm, professional first impression that reflects the luxury brand experience.
- Check in clients, verify appointments and accurately enter and maintain customer information within the dealership CRM/database.
- Escort clients throughout the showroom and dealership, ensuring a personalized, white-glove experience from arrival to departure.
- Coordinate communication between clients, sales team, service team and management to ensure seamless customer experience.
- Conduct timely follow-up calls, emails, and messages to confirm customer satisfaction, appointment reminders and ongoing client engagement.
- Answer and direct incoming calls while handling client inquiries with professionalism, discretion and urgency.
- Maintain accurate customer logs, visitor records, and daily concierge activity reports.
- Manage inventory for customer amenities, office supplies, marketing materials, and hospitality items, always ensuring appropriate stock levels.
- Track café log, monitoring purchases between sales and services clients
- Perform administrative duties including data entry, filling, scheduling document preparation, and record maintenance, lost and found with a high level of accuracy and confidentiality.
- Maintain an immaculate lobby area, client lounge, and hospitality spaces that reflect luxury dealership standards.
- Collaborate with cross-functional teams to support daily operations while consistently exceeding client’s expectations through exceptional service.
Core Competencies
- Five-Star Concierge Service
- Luxury Client Relations
- White-Glove Hospitality
- Customer Relationship Management (CRM)
- Administrative Support
- Data entry and Record Management
- Client check-In and Registration
- Inventory Management
- VIP Guest Experience
- Appointment Coordination
- Customer follow-Up
- Professional Communication
- Attention to Detail
- Brand Representation
- Relationship Building
Qualifications:
- Professionalism: You’re polished, personable, and always deliver service with a smile.
- Tech Savvy: Proficiency with MS Word, Excel, and Outlook is a must.
- Experience: 2-5 years in customer service within a luxury environment, such as 5-star hotels or high-end retail. Automotive experience? That’s a bonus!
- Languages: Bilingual in English and Spanish preferred – our clientele is global, and so are we.
- Cool Under Pressure: You thrive in high-energy environments and can tackle stressful situations with grace.
- Customer-Centric: Resolving issues and anticipating needs comes naturally to you.
- Flexibility: Our luxury clients rely on us when they need us – weekends and evenings (up to 8 PM) are part of the deal.
Physical Requirements:
- On Your Toes: This role requires standing and walking for extended periods of time. Comfortable shoes (but classy ones!) are a must.
- Immaculate Appearance: You represent various luxury brands, so maintaining a polished and professional look is essential.
If you have any questions about our benefits or need more information, please reach out to our HR department.
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.
