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Open nowFirst seen 4 days ago

L2 Application Support Analyst (Contract)

The GMP Group1,416 open roles

Where
Singapore
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Your applicationOpen nowL2 Application Support Analyst (Contract)The GMP Group · Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The GMP Group's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

  • Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
  • Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
  • Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
  • Escalate unresolved issues to the next level for further investigation and resolution.
  • Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
  • Deliver onsite user support during service cutovers to ensure a smooth transition.
  • Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
  • Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
  • Be available for escalations and support on a standby basis when required.

Requirements:

  • A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
  • Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
  • Experience with Java debugging and scripting languages like PERL, BASH, and Python.
  • Solid knowledge of SQL databases with the ability to troubleshoot related issues.
  • Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
  • Strong understanding of XML data structures.
  • Experience in the travel domain is preferred.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

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