Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 hours ago

L3 EUS Reliability Engineering Lead (Permanent)

The GMP Group1,420 open roles

Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowL3 EUS Reliability Engineering Lead (Permanent)The GMP Group · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The GMP Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 3 hours ago

The posting

Role Overview

  • Lead the transformation of End User Services (EUS) into an engineering-led, automation-first and reliability-focused operating model across APAC. Drive observability, SLO governance, self-healing automation and proactive problem management while strengthening service resilience, operational efficiency and regional technical capabilities.
  • Key Responsibilities
  • Partake Reliability & Observability in defining endpoint and EUS service SLIs, telemetry and reliability dashboards using Microsoft Intune, Graph API and DEX platforms, while establishing real-time monitoring, intelligent alerting and baseline toil measurement across APAC.
  • Define and operationalise EUS SLOs, error budgets and reliability KPIs, leading weekly reliability reviews and quarterly management reporting to drive data-led prioritisation and decision-making.
  • Automate patching, software updates, device provisioning, configuration, DR failover and ticket workflows through self-healing runbooks and Infrastructure-as-Code solutions, standardising reusable automation and self-service capabilities to reduce manual EUS effort by at least 20%.
  • Lead root-cause analysis, postmortems and problem management for systemic reliability issues, implement preventive fixes, strengthen capacity and service resilience, and act as the L3 technical authority for complex reliability and automation escalations beyond L2 capabilities.
  • Establish the SRE operating model across L1/L1.5 and L2.5/L3 functions, mentor regional SRE champions to translate toil and incident trends into engineering improvements, and partner with EUS Technology, Regional EUS Operations, and Business and Service Enablement teams to embed reliability into service design from Day 1.

Qualifications & Requirements

  • Bachelor's degree in Computer Science, IT, Engineering or a related discipline.
  • More than 10 years of experience in SRE, infrastructure/platform engineering, end-user computing or IT operations, with demonstrated reliability and automation leadership, preferably in banking/ financial institution.
  • Strong hands-on scripting and orchestration skills in Python, PowerShell and Microsoft Graph API, with Terraform, Ansible or equivalent tools.
  • Proven experience defining and managing SLIs, SLOs, error budgets and reliability KPIs.
  • Deep knowledge of Microsoft 365, Intune, cloud-based endpoint management, Windows 10/11 and iOS.
  • Experience with observability, monitoring and DEX platforms such as Nexthink, 1E or Lakeside, and ITSM integration with ServiceNow.
  • Strong incident analysis, problem management and RCA capabilities, with a track record of shifting reactive operations towards automated, engineering-led practices.
  • Preferred certifications in Microsoft 365/Azure, Terraform/Ansible/Python automation and ITIL.

For more information, please visit to www.gmprecruit.com and search for Job Reference: 4R7VVR55

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Privacy notice By submitting your CV and personal data to The GMP Group, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes. This includes considering you for current and future roles, sharing relevant information with prospective employers, conducting reference checks, processing or transferring data across borders, and using recruitment technologies — including applicant tracking systems (ATS) and third-party AI-enabled tools — to process CVs and support candidate matching. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.gmprecruit.com/legals/

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The GMP Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The GMP Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The GMP Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.