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Open nowPosted 2 days ago

IT Support Analyst

The Millennium Alliance5 open roles

Pay
$65,000 – $75,000 a year
Where
New York City
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Your applicationOpen nowIT Support AnalystThe Millennium Alliance · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Millennium Alliance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. The Millennium Alliance postings stay open a median of 43 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 days ago

The Millennium Alliance median: 43 days open

The posting

We're seeking an IT Support Analyst who combines deep technical skills with a genuine service mindset and sound judgment.

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts
  • Diagnose and resolve issues across macOS, iOS, Windows, and our core SaaS platforms (Google Workspace, Salesforce, Office365)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM)
  • Support access management and employee lifecycle workflows (onboarding, offboarding)
  • Handle escalations requiring cross-team coordination
  • Provide hands-on support for VOIP phone system, AV systems, conference rooms, and printers
  • Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
  • Support ongoing security initiatives such as identity management, password policies, and security incident response.

What We’re Looking For

  • 2+ years of IT Support/Admin experience with strong troubleshooting skills across hardware, software, and networking.
  • Excellent communication skills with the ability to explain technical solutions to non-technical users.
  • Experience balancing multiple priorities in a fast-moving environment.
  • Strong knowledge of IT security, access control, and best practices.
  • Hands-on experience with macOS & Windows environments.
  • Proficiency in Google Workspace and Microsoft 365 administration.
  • Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
  • Experience managing MDM platforms (Jamf, Intune, Kandji, Mosyle).
  • Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.

#LI-MO1

Compensation is determined based on role and location and may consist of base salary and additional incentive compensation, including commission, or bonus, where applicable.

Total Compensation

$65,000—$75,000 USD

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    The review screen in CV Rocket: how each CV was read, round by round.

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