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Open nowFirst seen 6 hours ago

Customer Activation Coordinator

Three Peaks International Pty Ltd17 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Activation CoordinatorThree Peaks International Pty Ltd · Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 hours ago

The posting

ABOUT THE CLIENT Our client is an Australian-owned company providing 4G GPS medical alert watches and pendants to seniors, NDIS participants and aged care clients.

A Plus product is where customers are connected to our Guardian platform and can add 24/7 professional monitoring.

ROLE PURPOSE Own the daily activation of every new Plus order, so each customer receives a working, correctly configured device, is billed correctly, and is offered the right level of protection.

KEY RESPONSIBILITIES 1. Release product daily: Process and release all new Plus orders each day for dispatch. 2. Invoicing: Send the correct invoice to the relevant client or provider finance team within 1 hour of release. 3. Test call: Complete a test call with each client to confirm the device is working and the client is confident using it. 4. Set-up and emergency contacts: Confirm device set-up (including fall sensitivity settings) and verify emergency contacts are entered correctly. 5. Renewal details: Collect the correct renewal email and confirm it is set up accurately in Stripe. 6. 24/7 upsell: Identify suitable clients and offer our 24/7 monitoring plan, recording outcomes.

KPIs - 100% of orders released same day - Invoices sent within 1 hour of release - Test call completed within 10 business days of delivery - Zero billing or renewal errors in Stripe - 24/7 monitoring conversion rate of 10%

SKILLS AND EXPERIENCE - Strong attention to detail and process discipline - Confident, patient phone manner with elderly and disability clients - Comfortable across systems such as Shopify, Stripe and Xero (training provided on our Guardian platform) - Some sales or customer success experience preferred

TECHNICAL REQUIREMENTS

  • Reliable laptop or desktop computer, with at least one backup device
  • Noise-cancelling headset for interviews and client meetings
  • Stable internet connection (at least 100 mbps) with a backup connection
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