The posting
Medical Billing and Accounts Receivable Specialist
JOB SUMMARY
We are seeking a proactive and detail-oriented Medical Billing and Accounts Receivable Specialist to manage outstanding patient accounts and support revenue cycle operations across multiple medical clinics.
The ideal candidate has strong communication skills, excellent attention to detail, and can efficiently manage high-volume administrative tasks.
SCOPE OF WORK
Key Responsibilities
- Manage and follow up outstanding patient accounts and debtors.
- Conduct professional follow-up communications with patients regarding unpaid balances.
- Maintain accurate debtor records and payment notes.
- Support collection activities relating primarily to small-value outstanding balances.
- Monitor and manage aged receivables to improve cash flow outcomes.
- Process and maintain documentation related to healthcare billing requirements.
- Support the implementation and ongoing administration of the Assignment of Benefit process effective from 1 July 2026.
- Ensure signed Assignment of Benefit forms are:
- Properly scanned, Uploaded, Saved in the correct patient records and folders.
- Liaise with clinic staff and patients regarding billing enquiries.
- Identify discrepancies and escalate issues where necessary.
- Participate in cross-functional support activities as required.
Compliance and Quality Responsibilities
- Process billing, collections, and receivable activities in accordance with Australian
- healthcare billing requirements and clinic policies.
- Ensure all patient financial information and supporting documentation are managed confidentially and in compliance with the Australian Privacy Principles (APPs).
- Verify the completeness and accuracy of documentation prior to processing claims, payment arrangements, or debtor follow-up activities.
- Support compliance with Medicare Assignment of Benefit (AOB) requirements by ensuring signed forms are accurately scanned, indexed, and retained within the appropriate patient records.
- Maintain accurate records of collection activities, payment discussions, and account resolutions to support audit readiness.
- Conduct debtor follow-ups professionally, ethically, and respectfully, consistent with approved communication standards.
- Escalate billing discrepancies, suspected fraudulent activity, missing documentation, or unresolved compliance concerns to management promptly.
- Participate in periodic audits, quality reviews, and compliance training programs to ensure adherence to established standards.
QUALIFICATIONS
- Minimum 2–3 years of experience in medical billing, accounts receivable, collections, or healthcare administration.
- Experience handling patient billing enquiries.
- Familiarity with Medicare billing processes and healthcare billing practices is highly desirable.
- Experience using Best Practice Software or similar Practice Management Systems preferred.
- Strong attention to detail and organisational skills.
- Excellent communication and negotiation abilities.
- Strong customer service orientation.
- Fast and accurate typing and data entry skills.
- Ability to work independently and manage deadlines effectively.
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RECEPTION (CALL OVERFLOW)
JOB SUMMARY
We are seeking an experienced Medical Virtual Receptionist to provide overflow call support across nine medical clinics, ensuring calls are handled professionally, triaged appropriately, and directed to the correct clinic.
The ideal candidate has excellent communication skills, sound judgment, and thrives in a fast-paced healthcare environment.
SCOPE OF WORK
Manage overflow calls for multiple medical centres.
- Answer inbound calls on behalf of clinics experiencing high call volumes.
- Identify which clinic the patient is contacting and answer accordingly.
- Provide a professional and empathetic patient experience.
- Triage calls and determine appropriate next steps based on patient enquiries.
- Schedule, redirect, escalate, or transfer calls as required.
- Accurately document call notes and update relevant systems.
- Provide information regarding clinic services, appointments, and general enquiries.
- Escalate urgent matters to the appropriate clinic personnel.
- Maintain patient confidentiality and comply with healthcare privacy standards.
- Participate in cross-training initiatives to support other administrative functions.
Compliance and Quality Responsibilities
- Protect patient confidentiality and handle all patient interactions in accordance with the Australian Privacy Principles (APPs) and internal policies.
- Verify patient identity using approved protocols before discussing appointments, billing matters, or any personal information.
- Maintain professional boundaries by refraining from providing clinical advice, diagnoses, or treatment recommendations unless expressly authorised within the scope of the role.
- Recognise and appropriately escalate urgent calls or red flag symptoms in accordance with clinic triage and emergency escalation procedures.
- Accurately document patient interactions, telephone encounters, and actions taken within the Practice Management System.
- Ensure all information provided to patients is accurate, consistent, and aligned with clinic guidelines.
- Promptly report any patient complaints, potential risks, or suspected privacy incidents to the appropriate manager.
- Participate in ongoing compliance education and quality improvement initiatives.
QUALIFICATIONS
- Minimum 2–3 years of experience in medical reception, healthcare customer service, or virtual receptionist roles.
- Familiarity with medical terminology.
- Experience using Best Practice Software or similar systems preferred.
- Strong telephone etiquette and customer service skills.
- Excellent verbal and written communication abilities.
- Strong organisational and multitasking skills.
- Ability to remain calm and professional under pressure.
- Fast and accurate data entry and typing skills.
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Medical Scribe Admin
JOB SUMMARY
We are seeking a highly organised and detail-oriented Virtual Medical Assistant to manage clinical correspondence, medical documentation, and inbox administration across multiple medical centres, ensuring timely and accurate support for doctors and clinic operations.
The ideal candidate can quickly interpret medical documentation, recognise workflow patterns across clinics, and maintain exceptional accuracy.
SCOPE OF WORK
Manage shared inboxes across nine (9) medical clinics
- Identify urgent or sensitive communications requiring immediate escalation.
- Review and action incoming correspondence, including but not limited to: Specialist referral letters, Pathology and blood collection reports, Imaging reports, Police subpoenas, Hospital communications, Other clinical documentation.
- File documents accurately within the Practice Management System (PMS).
- Forward relevant correspondence promptly to the appropriate doctors and clinical staff.
- Ensure all incoming emails and documents are appropriately actioned and filed within the established turnaround time.
Adhere to the service standards
- All inbox items to be reviewed and appropriately actioned within three (3) hours of receipt.
- Maintain confidentiality and comply with healthcare privacy requirements.
- Provide administrative support as required and assist in other operational functions through cross-training.
Compliance and Quality Responsibilities
- Protect patient confidentiality and handle all patient interactions in accordance with the Australian Privacy Principles (APPs) and internal policies.
- Verify patient identity using approved protocols before discussing appointments, billing matters, or any personal information.
- Maintain professional boundaries by refraining from providing clinical advice, diagnoses, or treatment recommendations unless expressly authorised within the scope of the role.
- Recognise and appropriately escalate urgent calls or red flag symptoms in accordance with clinic triage and emergency escalation procedures.
- Accurately document patient interactions, telephone encounters, and actions taken within the Practice Management System.
- Ensure all information provided to patients is accurate, consistent, and aligned with clinic guidelines.
- Promptly report any patient complaints, potential risks, or suspected privacy incidents to the appropriate manager.
- Participate in ongoing compliance education and quality improvement initiatives.
QUALIFICATIONS
- Minimum 2–3 years of experience in medical administration, medical scribing, medical
- transcription, or a similar healthcare support role.
- Strong understanding of medical terminology and clinical documentation.
- Experience using Best Practice Software or similar Practice Management Systems.
- Exceptional attention to detail with a high level of accuracy.
- Fast and accurate typing skills.
- Ability to recognise document patterns and navigate workflows across multiple clinics.
- Strong organisational and prioritisation skills.
- Ability to perform effectively under pressure and manage competing priorities.
- Excellent verbal and written communication skills.
Technical Requirements
- Reliable laptop/desktop (with at least one backup device)
- Noise-cancelling headset (for interviews and meetings)
- Stable internet connection with a backup (minimum 100 Mbps)
What's On Offer?
- Permanent Work from home setup
- Paid Time off
- Paid Australian Holidays
- Birthday and Work Anniversary perks
- Independent Contractor engagement
Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done.
