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Open nowPosted 2 days agoWe saw it 4 min after it went up

Customer Experience Performance Specialist

Tigo Guatemala63 open roles

Where
Guatemala City, Guatemala
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Your applicationOpen nowCustomer Experience Performance SpecialistTigo Guatemala · Guatemala City, Guatemala

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Tigo Guatemala's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Tigo Guatemala postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

Tigo Guatemala median: 9 days open

The posting

Customer Experience Performance Specialist:

Función principal:

Responsable de asegurar que los journeys críticos de nuestros clientes sean medidos, gestionados y continuamente transformados, identificando y eliminando pain points y liderando el rediseño de procesos para construir experiencias más simples, eficientes y centradas en el cliente.

Asimismo liderar la gestión y transformación de los principales Customer Journeys de la compañía, asegurando una experiencia consistente, simple y centrada en el cliente.

Requisitos:

  • Licenciatura en Administración, Ingeniería, Marketing, Economía, CX o carreras afines.
  • Deseable formación en Customer Experience, Design Thinking, Lean, Six Sigma o Process Management.
  • Experiencia en Customer Experience, Journey Management, Process Improvement, Business Transformation u Operaciones.
  • Experiencia liderando proyectos transversales.
  • Experiencia trabajando con indicadores y análisis de datos.
  • Deseable experiencia en telecomunicaciones, Contact Center o industrias con alto volumen de clientes.

Conocimientos específicos:

  • Medir y gestionar la experiencia de los clientes a lo largo de los journeys clave.
  • Identificar, priorizar y reducir pain points que generan fricción.
  • Monitorear indicadores de experiencia, satisfacción y desempeño de cada journey.
  • Traducir la voz del cliente en oportunidades concretas de mejora.

Competencias y Habilidades:

  • Pensamiento estratégico y analítico.
  • Orientación al cliente.
  • Capacidad para convertir datos en acciones.
  • Influencia y manejo de stakeholders.
  • Gestión de proyectos.
  • Resolución de problemas.
  • Comunicación ejecutiva.
  • Orientación a resultados.
  • Capacidad para desafiar procesos existentes y proponer nuevas formas de hacer las cosas.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Tigo Guatemala's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Tigo Guatemala's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Tigo Guatemala's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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