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Open nowFirst seen 4 days ago

General Manager

Top Recruitment Cambodia59 open roles

Where
Phnom Penh, Cambodia
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Your applicationOpen nowGeneral ManagerTop Recruitment Cambodia · Phnom Penh, Cambodia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Top Recruitment Cambodia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

JOB SPECIFICATION

Position Title:

General Manager

Start Date:

ASAP

Position Purpose:

Oversee daily operations and lead our high-performing team. The candidate will be responsible for streamlining operational workflows, driving business growth, and ensuring the highest standards of premium service that our clients expect. He/She will serve as a bridge between high-level strategy and day-to-day execution. The ideal candidate possesses strong leadership capabilities, extensive experience in the travel and tourism industry, and a proven track record of operational excellence and team development.

Key Responsibilities:

  • Oversee and optimize day-to-day operations of the travel agency to ensure seamless delivery of services.
  • Implement, review, and refine operational policies, procedures, and workflows to increase efficiency and productivity.
  • Monitor daily performance metrics and address any operational bottlenecks immediately.
  • Ensure full compliance with local travel regulations, insurance mandates, and industry standards.
  • Lead, mentor, and motivate a diverse team of travel consultants, operations staff, and department heads.
  • Set clear performance goals, conduct regular performance evaluations, and foster a culture of accountability and continuous improvement.
  • Identify training needs and coordinate professional development programs to keep the team updated on industry trends and destination knowledge.
  • Collaborate with HR on recruitment, onboarding, and retention strategies for top talent.
  • Work closely with the COO to align operational goals with the company's long-term strategic vision.
  • Prepare and present regular operational and financial reports, KPIs, and progress updates to the COO.
  • Analyze market trends, competitor activity, and customer feedback to identify new business opportunities and areas for improvement.
  • Assist the COO in budget preparation, forecasting, and expense management to ensure profitability.
  • Manage relationships and negotiate contracts with key suppliers, including airlines, hotels and ground agencies.
  • Ensure cost-effective operations without compromising quality of service.
  • Act as the ultimate escalation point for complex client issues, resolving complaints or emergencies gracefully and efficiently.

Experience / Knowledge Required:

  • Bachelor's degree in Business Administration, Hospitality, Tourism Management, or a related field. An MBA or advanced degree is a plus.
  • Minimum of 5–7 years of managerial or leadership experience, specifically within a travel agency, tour operator, or premium hospitality brand.
  • Proven experience managing operations, budgets, and cross functional teams.
  • Deep understanding of the travel industry, corporate & retail travel trends, and global destinations.
  • Familiarity with travel tech tools, Global Distribution Systems (GDS like Amadeus/Sabre), CRM software, and reservation platforms.
  • Exceptional verbal and written communication skills; ability to communicate effectively with the team, vendors, and C-level executives.
  • Strong crisis-management skills with the ability to think on your feet and make sound decisions under pressure.
  • Comfort working with budgets, P&L statements, and data driven KPIs.
  • Customer-centric mindset, and a sharp attention to detail.
  • Strong analytical, strategic thinking, and problem-solving abilities.

Salary:

4000 to 5000 USD

Recruiter Contact Details:

Reza Khan

[email protected]

Tel: +855 93 874 555 (Phone/Telegram)

+18134809729 (WhatsApp)

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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