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Open nowPosted today

Service Desk Analyst

Training Basket95 open roles

Where
Noida, Uttar Pradesh, India
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Your applicationOpen nowService Desk AnalystTraining Basket · Noida, Uttar Pradesh, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Training Basket's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Training Basket postings stay open a median of 10 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted today

Training Basket median: 10 days open

The posting

Provide Level 1 technical support to employees and clients through calls, emails, chat, and ticketing systems. Identify, troubleshoot, and resolve hardware, software, and network-related issues. Log, track, prioritize, and manage IT support tickets. Assist users with system login, password resets, email configuration, and application access. Troubleshoot Windows operating systems, MS Office, printers, and other IT applications. Diagnose basic LAN, Wi-Fi, VPN, and connectivity issues. Escalate complex technical issues to L2/L3 support teams when required. Monitor open tickets and ensure timely resolution within defined SLAs. Maintain proper documentation of incidents, resolutions, and troubleshooting procedures. Assist with software installation, system configuration, and basic IT asset management. Provide remote support and guide users through technical troubleshooting steps. Ensure a positive user experience through effective communication and timely support. Requirements Basic knowledge of Windows operating systems. Understanding of computer hardware and software troubleshooting. Knowledge of networking fundamentals (LAN, WAN, TCP/IP, DNS, DHCP). Basic understanding of MS Office and Outlook. Knowledge of Active Directory and password management. Understanding of IT ticketing systems and incident management. Basic knowledge of VPN and remote desktop support. Good verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Ability to handle multiple support requests simultaneously.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Training Basket's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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