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Open nowFirst seen 4 days ago

Back Office Agent Dutch or Flemish speaker

Triskel Consulting23 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowBack Office Agent Dutch or Flemish speakerTriskel Consulting · Sofia, Bulgaria

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Triskel Consulting's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Triskel Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Triskel Consulting median: 1 days open

The posting

Our client, a well known telecom company in Belgium is seeking to recruit their team of Back Office Agents based in Bulgaria to support the Flemish speaking markets.

Responsibilities:

  • The Back Office team handles letters received by customers, and forms through the website. The team covers 5 main tasks: Orders, Requests, Complaints, Credit Notes and SOS Support.Orders and requests are normally processed entirely in writing Complaints, these are often unclear and the agent needs to contact the customer by phone to obtain a better understanding of the issue before being able to provide a resolution. Processing credit notes: if small the agent will process normally, if higher amounts the agent will need to request approval internally. SOS: supporting integral agents from all sites when they get stucck in programs as the back office team has the most complete information about the systems.

Requirements:

  • Strong communication skills in Flemish or Dutch and English
  • Experience in a similar role within administration, back office duties, contact center experience would be a plus
  • Proof of employment/references from previous employments
  • Able to process big amounts of information and make decisions
  • Effective listening skills
  • Problem solving and analytical thinking
  • Hard working and structured
  • Independent worker who enjoys challenges and maintains focus on customer satisfaction.
  • Highly engaged and committed long term, this is a permanent project.
  • Available to work on shifts from Monday to Saturday

What is on Offer:

  • A rewarding experience abroad that will enhance your professional and personal growth.
  • Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI's are met)
  • Comprehensive, paid training and ongoing support from your trainer and team leader.
  • Friendly and supportive work environment, with opportunities for team bonding through social events.
  • Long-term employment with stimulating challenges.
  • Competitive salary
  • Additional benefits including a fixed project bonus, performance bonus, and private health insurance.

Ready to embark on this exciting journey with us? Apply now and take your career to new heights! #CustomerService #JobOpportunity #SofiaCareer 🌍📞

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