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Open nowPosted 113 days ago

Training Programs and Delivery Manager

TUMO Center for Creative Technologies32 open roles

Where
Yerevan
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Your applicationOpen nowTraining Programs and Delivery ManagerTUMO Center for Creative Technologies · Yerevan

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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 113 days ago

The posting

About the Team

The TUMO Academy is the organization’s center of expertise, transforming operational, pedagogical, and product best practices into standards, knowledge, and training programs that support educational and management teams across all TUMO centers.

About the Role

Training Programs and Delivery Manager leads the design, delivery, and continuous improvement of TUMO Academy’s local and international training programs, ensuring high-quality execution and measurable impact. The role works closely with internal departments and cross-functional teams to align training initiatives with organizational priorities, while overseeing program quality, delivery, and continuous improvement. The position also provides leadership and supervision to subject matter experts, training specialists, training coordinators, and the Program Officer.

Key Responsibilities

People Management

  • Lead, manage, and mentor a team of around 15 Training Programs and Training Delivery professionals, fostering a collaborative, learner-centered culture while driving high performance, engagement, and professional growth.
  • Plan, organize, and manage the resources, materials, and toolkits required for effective team management.

Training Programs & Delivery

  • Oversee the end-to-end lifecycle of training programs - from needs assessment and design through delivery, evaluation, and continuous improvement - ensuring timely execution and a high-quality learning experience.
  • Conduct training needs and gap analyses, collaborating with internal stakeholders to design and enhance programs aligned with departmental and organizational priorities.
  • Establish feedback mechanisms, reporting systems, and performance metrics to evaluate program effectiveness, monitor delivery quality, and drive data-informed improvements.
  • Leverage learner feedback, performance data, evaluation results, and industry best practices to continuously improve training programs, delivery methods, and team effectiveness.

Qualifications and Skills

  • Minimum of 5-7 years of experience in leadership roles, managing cross-functional teams and operational processes.
  • At least 3 years of experience managing and scaling training programs, including oversight of training teams and delivery systems.
  • Proven expertise in stakeholder management, project management, and operational execution.
  • Demonstrated leadership, coaching, and people development skills, with a track record of building high-performing teams.
  • Excellent written and verbal communication skills in both English and Armenian, with the ability to collaborate effectively across all organizational levels.
  • Strong analytical, organizational, and decision-making skills, with a strategic mindset and a data-driven approach to problem-solving and program execution.

Benefits

  • Health Insurance and discount on travellers insurance
  • Assistance with work permit and opening a bank account if needed
  • Extra New Year paid holidays: 3rd, 4th and 5th of January
  • 5 days of Personal Leave
  • Birthday Leave
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