The posting
Job Description
About the role and team
Uber’s Commercial Sales Enablement team equips our commercial teams with the capabilities, tools, insights, and processes needed to increase productivity, accelerate growth, and improve customer outcomes. Seismic, our learning and content management platform, helps teams access the knowledge, training, and resources they need in their daily work.
As the Senior Associate, Global Commercial Enablement Content & Learning Platforms, you will build and manage the content library and learning experiences that make Seismic useful for our commercial teams. You will partner directly with sellers, account managers, frontline managers, and Enablement teammates to understand what resources they need, which materials they use, and where recurring questions or workflows could be better supported.
Your work will include creating practical resources and templates, organizing content, building role-specific landing pages, and supporting learning delivery and reporting. You will also help teams adopt capabilities such as AI role plays, personalized content experiences, AI-supported search and answers, and digital sales rooms.
This role requires someone who combines strong content judgment with hands-on platform execution. Success means commercial teams can quickly find trusted information, use relevant resources, and complete learning that helps them perform effectively.
What you’ll do
- Understand commercial content needs: Partner with sellers, account managers, and managers to identify recurring questions, common workflows, and gaps in available resources. Use interviews, feedback, search activity, and usage data to prioritize improvements.
- Build practical resources and templates: Create and maintain playbooks, FAQs, job aids, account planning templates, presentations, and other support materials with Enablement partners and subject matter experts.
- Manage the Seismic content library: Publish, organize, tag, and maintain resources so teams can find the right content for their role, market, business line, and task. Apply consistent naming, metadata, and version management practices.
- Keep content accurate and current: Coordinate reviews with content owners, track update needs, and archive outdated or duplicate materials. Maintain clear ownership and review schedules for key resources.
- Create role-based content experiences: Build and maintain team and role-based landing pages, curated resource collections, and personalized content experiences. Adapt navigation and content presentation based on user needs and feedback.
- Develop customer-facing materials: Partner with Commercial, Marketing, Product, and other content owners to create approved presentations, templates, and resources that teams can tailor for customer conversations.
- Build AI role plays and practice activities: Work with Enablement and commercial partners to create realistic scenarios, define evaluation criteria, and test feedback quality. Update activities as products, sales motions, and customer needs evolve.
- Improve AI-supported search and answers: Structure and maintain source content to support useful search results and answer generation. Test common questions, assess accuracy and relevance, and work with platform owners to address content gaps or configuration issues.
- Support learning delivery and completion: Build and maintain learning paths, course pages, assessments, and assignments. Coordinate completion tracking, reminders, and reporting with program owners and managers.
- Create digital sales room experiences: Build reusable digital sales room templates and help teams curate relevant customer-facing content. Provide practical guidance and use engagement insights to improve the experience.
- Track usage and feature adoption: Maintain reporting on content usage, search effectiveness, learning completion, and adoption of key platform features. Translate findings into recommendations for content improvements and targeted user support.
- Support platform improvements and users: Gather requests, troubleshoot routine content and learning issues, and provide concise guidance. Partner with the Seismic system owner, IT, and vendor support on issues requiring configuration changes, integrations, or technical resolution.
Basic qualifications
- A minimum of 3 years of professional experience in Sales Enablement, content management, knowledge management, learning operations, Commercial Operations, or a related field.
- Experience building and maintaining content or learning experiences in Seismic or a comparable content management or learning management platform.
- Demonstrated ability to turn user needs and subject matter expert input into clear, practical resources and templates.
- Experience organizing content through consistent tagging, navigation, metadata, version management, or content review processes.
- Experience partnering with customer-facing teams or business stakeholders to understand workflows, gather feedback, and coordinate deliverables.
- Ability to interpret usage, learning completion, or engagement data and recommend practical improvements.
- Strong organization and attention to detail, with the ability to manage multiple requests and maintain accurate, current resources.
- Strong written and verbal communication skills, including the ability to explain platform features and processes clearly.
- Professional working proficiency in English.
- Ability to work from the designated Uber office according to Uber’s applicable work schedule and collaborate across global teams and time zones.
Preferred qualifications
- Hands-on experience with Seismic content publishing, learning management, landing pages, personalization, digital sales rooms, or analytics.
- Experience supporting sales, account management, advertising, or other commercial teams.
- Experience creating customer-facing presentations, sales playbooks, job aids, or reusable commercial templates.
- Experience building AI role plays, practice scenarios, assessments, or other applied learning activities.
- Familiarity with AI-supported search and answer generation, including testing outputs and improving the underlying source content.
- Experience coordinating learning assignments, completion reporting, and follow-up with managers or program owners.
- Experience using approved AI and automation tools to accelerate content creation, maintenance, reporting, or user support.
- Experience adapting content for different roles, regions, languages, or business lines.
- Ability to balance user needs with consistent content standards and build adoption through useful resources and responsive support.
Responsibilities
For Chicago, IL-based roles: The base salary range for this role is USD $113,000 per year - USD $136,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $126,000 per year - USD $151,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $126,000 per year - USD $151,000 per year.
For all US locations, you will be eligible to participate in Uber's discretionary annual bonus program. Depending on your location the target bonus range for this role is $12,500-$14,000 prorated based on your start date and subject to the terms of Uber's bonus program. The bonus is not guaranteed and any payout depends, in part, on individual and company performance. You also may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
