Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Guest Services Screener

UCSF736 open roles

Where
San Francisco, CA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Services ScreenerUCSF · San Francisco, CA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UCSF's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. UCSF postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

UCSF median: 14 days open

The posting

Job Description

Employment Duration: 3 months (w/ potential for extension)

Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative ensures guest screening services are effectively delivered to patients and visitors at UCSF Health. This role is responsible for creating a welcoming environment at UCSF Health entrances by greeting, screening, checking in, and badging patients and visitors, as well as providing support in waiting and public areas. Representatives troubleshoot and resolve customer service challenges to achieve the best possible outcomes for the people we serve, while modeling UCSF Health values and PRIDE behaviors.

Key Responsibilities

  • Screen patients and visitors at UCSF Health entrances, actively greeting them and creating a welcoming atmosphere.
  • Verify that patients and/or visitors have completed electronic health screening or conduct in-person health screening when electronic screening has not been completed.
  • Check approved visitor lists within APeX to verify clearance and check in patients and visitors by matching identification to the visitor list.
  • Dispense surgical masks and request that patients and guests use hand gel.
  • Provide cross-coverage for Guest Screening Services at all UCSF Health locations, including coverage for employee breaks, lunch periods, vacations, and illness-related absences.
  • Work variable hours as needed, including evenings, weekends, and holidays to meet operational needs.
  • Share responsibility for patient and visitor badging with the Security Department.
  • Perform badging duties during assigned shifts at locations where the badging system has been implemented.
  • Utilize UCSF Health resources and systems, including the APeX patient database, provider directories, employee location directories, and other applicable databases to assist patients, staff, and guests.
  • Address needs in public areas with attention to safety, appearance, and service, communicating concerns to Guest Screening Services leadership as appropriate.
  • Facilitate and guide patients and guests to their destinations.
  • Greet, round on, survey, and assist individuals in waiting areas as directed by leadership.
  • Troubleshoot customer service challenges and resolve issues to achieve the best possible outcomes for patients, visitors, and guests.
  • Model UCSF PRIDE values.
  • Communicate clearly and effectively.
  • Assist guests in wheelchairs as needed, following UCSF training and procedures for safe patient and guest movement.
  • Coordinate with the Transport Department when lift equipment or specialized transport assistance is required.
  • Maintain knowledge of UCSF Health patient care and medical services and answer general questions regarding available services.
  • Provide information regarding local hotels, restaurants, and other community resources.
  • Provide curbside assistance to patients and visitors entering and exiting vehicles and connect them with available transportation resources as needed.

Responsibilities

N/A

Qualifications

Required Qualifications

  • Minimum one (1) year of experience providing direct customer, guest, patient, or visitor service in a healthcare, hospitality, transportation, or other high-volume public-facing environment.
  • Demonstrated ability to handle customer service concerns, difficult interactions, and unexpected situations calmly and professionally, including recognizing when escalation or additional assistance is appropriate.
  • Strong verbal and interpersonal communication skills with the ability to communicate clearly and respectfully with patients, visitors, families, staff, and other partners.
  • Solid organizational skills and the ability to manage multiple tasks within demanding timeframes.
  • Ability to provide wheelchair and walking escort services for patients.
  • Ability to tolerate exposure to patients with various outward manifestations of illness or injury.
  • Strong decision-making and problem-solving skills with a positive attitude.
  • Ability to recognize concerns, use sound judgment, and escalate issues appropriately.
  • Flexibility to orient and work at all UCSF Medical Center and UCSF Health locations.

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against UCSF's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on UCSF's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    UCSF's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.