The posting
Job Description
Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations.
The Patient Care Manager manages day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services, which include those operations that are performed within scope of practice by registered nurses, technicians, practice providers and may include working with all subspecialty clinical program staff as assigned or which requires expertise for logistics and operations. This includes training, supervising, performance management of clinical staff, clinic workflows, EMR workflows for communication/documentation and any operational concern related to patient experience, throughput and resource utilization, and more, to ensure optimal care coordination for all patients. This position will also work with the Director of Multi-Specialty Ambulatory Services for any development of new specialty programs relative to the growth of the clinics, such as urology, OHNS, Audiology and GI/Hepatology. The Patient Care Manager ensures quality, safety, and regulatory standards are followed. Works collaboratively across departments to manage the patient experience through their care. Serves as a lean leader to align staff towards shared goals. Facilitates the flow of patient care activities; may also participate in practice/sub-specialty build and development of the clinical objectives and goals and center management operations.
Ambulatory Services are complex, multidisciplinary specialty clinics that treat patients from new patient referral and may include pre/post procedural care and ongoing surgical management. The patient populations served include multiple subspecialties to provide high quality comprehensive care. High quality comprehensive care can include office visits/pre-post op care/ancillary testing and coordination of complex care coordination.
Responsibilities
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
20
Manages the patient care delivery system to assure quality care, patient safety, standard work and compliance with internal policy, external regulations, and accepted practices across the continuum of care. Allocates environmental, technical, and staffing resources. May also manage the fiscal and administrative operations.
5
Represents assigned clinics or centers on task forces or committees. Participates to develop new programs, review technology improvements, design quality improvement, and patient safety initiatives, etc.
5
Develops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patient care outcomes.
5
Manages patient care in a cost effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility.
15
Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Works with clinical educators and leadership to evaluate core competencies in nursing and other clinical care for unit.
5
Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level. Facilitates and oversees resolution of human resources, labor relations, and employee safety and risk management issues.
10
Keeps abreast of and implements new or changing patient care standards of practice, scope of practice, competency development and assessment, policies and procedures, and new programs. Collaborates with physicians and develops proposals for improvements to clinic services, policies, or procedures.
10
Collaborates and provides input, on marketing, facilities, and fiscal planning. Drafts business plans to introduce quality improvements to clinical service delivery in accordance with best practices.
10
Collaborates with an interdisciplinary team of health care clinicians in efforts to develop healthcare policies, practice standards, and improve services.
5
Monitors expenditures and the annual budgets for patient care services and / or clinic operations.
10
Works with Division of Urology Clinic leadershipassociated FPO and Ancillary Departments in the delivery of Urology Care at all clinic locations,
0
0
0
0
100%
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Qualifications
Required Qualifications:
- Minimum 3 years of Ambulatory procedural/operational leadership experience or equivalent.
- Bachelor's Degree in Nursing
- Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served ,including procedural areas and nursing care, and the requirements for the delivery of services.
- Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making.
- Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives.
- Knowledge of relevant healthcare information technology and patient care workflows and processes.
- Demonstrated knowledge of labor environments, relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
- Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Preferred Qualifications:
- Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry and specifically to Multi-Specialty Areas
- Publication in clinically relevant journals
- Masters Degree
Required License/Certifications:
- Registered Nurse in the State of California
- State of California licensure in an adult clinical specialty
- Active American Heart Association BLS certification
- Active American Heart Association ACLS certification
About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
