The posting
Job Description
Job Summary:
UCSF Health is looking for an Internal Communications Manager to help shape how the organization informs, engages, and aligns its 20,000-person workforce. You’ll join a team of sharp, mission-driven communicators who are trusted partners to leaders across the health system. We bring clarity to big priorities, elevate the stories that matter, and give employees the information they need to understand where the organization is headed. It’s fast-moving, collaborative work with real impact on how people show up every day.
In this individual contributor role, you’ll support leaders across system functions and major business units—helping them translate complex initiatives into clear, timely, and meaningful communication for employees. You’ll also contribute to the coordinated internal communications program for UCSF Health, partnering closely with colleagues to maintain consistency, share insights, and support both day-to-day operations and systemwide priorities.
This is a hands-on role for an experienced communicator who is comfortable operating independently, collaborating across functions, and supporting leaders. The ideal candidate thrives in a fast-paced environment, balances enterprise perspective with focused leadership support, and brings sound judgment to a wide range of topics and situations. This position requires the ability to be onsite in San Francisco at least three days a week.
Department Overview:
The UCSF Health Department of Marketing and Communications is focused on driving transformational change, sharing life-changing experiences, and fostering connections that save lives and shape the future of healthcare. This powerhouse marketing and communications team fosters sustainable growth for the organization by clearly and consistently communicating why UCSF is the best place to work and come for care. The team leads innovative, integrated, and measurable multi-channel marketing and communications initiatives to support UCSF Health’s vision and strategic priorities creating a positive impact on its diverse internal and external constituencies. We are the translators, storytellers, and advocates, dedicated to showcasing the brilliance, compassion, and unwavering commitment that defines UCSF Health and demonstrates a positive impact on the patients, families, and communities we serve.
Responsibilities
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
20
Develop and execute internal communication strategies that inform, engage, and align employees with UCSF Health’s mission and priorities.
20
Serve as a strategic advisor and hands-on communicator for Business Unit leaders, shaping messaging and communication plans that support key initiatives and operational goals.
20
Lead systemwide internal communications initiatives as assigned, ensuring clarity, consistency, and alignment with organizational priorities.
10
Represent UCSF Health’s internal communications function in enterprise-wide initiatives, providing strategic guidance and leading execution of health system messaging.
10
Create and deliver compelling content across multiple internal channels, including email, intranet, newsletters, and leadership updates.
5
Support change management communication efforts to help employees navigate organizational transformations.
5
Manage and refine internal communication platforms to enhance accessibility and engagement.
5
Gather and analyze communication metrics to assess effectiveness and inform improvements
5
Collaborate with communication colleagues across Health Communications, the Marketing Communications Department and UCSF to maintain consistency in messaging and ensure alignment across the enterprise.
0
0
0
0
0
0
100%
Qualifications
Key Responsibilities:
- Develop and execute internal communication strategies that inform, engage, and align employees with UCSF Health’s mission and priorities.
- Serve as a strategic advisor and hands-on communicator for Business Unit leaders, shaping messaging and communication plans that support key initiatives and operational goals.
- Lead systemwide internal communications initiatives as assigned, ensuring clarity, consistency, and alignment with organizational priorities.
- Represent UCSF Health’s internal communications function in enterprise-wide initiatives, providing strategic guidance and leading execution of health system messaging.
- Create and deliver compelling content across multiple internal channels, including email, intranet, newsletters, and leadership updates.
- Support change management communication efforts to help employees navigate organizational transformations.
- Manage and refine internal communication platforms to enhance accessibility and engagement.
- Gather and analyze communication metrics to assess effectiveness and inform improvements
- Collaborate with communication colleagues across Health Communications, the Marketing Communications Department and UCSF to maintain consistency in messaging and ensure alignment across the enterprise.
Required Qualifications:
- Bachelor's degree in related area and/or equivalent experience/training
- At least five (5) years of experience in internal communications, preferably in a healthcare or large organizational setting.
- Ability to be on-site in San Francisco at least three (3) days per week
- Proven ability to develop and execute internal communications strategies that drive employee engagement.
- Strong writing, editing, and storytelling skills with the ability to tailor messages to different audiences and formats.
- Strong analytical skills to measure communication effectiveness and adjust strategies accordingly.
- Proficiency with internal communications tools, including intranet platforms, email management systems, and content management tools.
- Excellent interpersonal skills, with the ability to build relationships and provide strategic counsel to leaders.
- A hands-on, execution-focused approach with the ability to manage multiple projects simultaneously.
Preferred Qualifications:
- Experience working in an academic medical center or large healthcare system or other complex organization.
- Familiarity with employee engagement strategies and best practices.
- Strong project and time management skills with experience leading large-scale communication initiatives.
- Knowledge of change management communication principles and experience supporting organizational transformations
About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
