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Open nowPosted 14 hours ago

ID 26. Control Tower Operator

Ufinet13 open roles

Where
Brazil
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Your applicationOpen nowID 26. Control Tower OperatorUfinet · Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ufinet's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Ufinet postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 14 hours ago

Ufinet median: 6 days open

The posting

MISIÓN DEL CARGO Realizar seguimiento, control y apoyo en las actividades (mantenimientos preventivos, correctivos y emergencias) requeridas para la atención de la red y el servicio de nuestros clientes a través de las herramientas propias de la compañía.

FUNCIONES DEL CARGO

1. Asignar los tiquetes de red a los grupos de O&M correspondientes, según la ubicación geográfica y el servicio afectado. 2. Notificar y retroalimentar a clientes internos y externos a través de la plataforma de Ticketing en cada etapa: inicio de gestión, localización, avance de actividades y resolución del daño. 3. Cumplir los indicadores de SLA relacionados con el escalamiento, seguimiento y cierre de fallas. 4. Registrar el cierre del tiquete de red, documentando causa, solución, responsables, tiempos de atención, brigada, coordenadas y alcance de la falla. 5. Operar bajo turnos rotativos en modalidad 7x24 para garantizar la continuidad del servicio. 6. Comunicar de manera efectiva con clientes internos y externos para soportar, gestionar, documentar y atender los tiquetes asignados. 7. Ejecutar demás funciones asignadas por su jefe inmediato.

FORMACIÓN BÁSICA Técnico o Tecnólogo en electrónica, redes, telecomunicaciones, telemática, sistemas o afines. Homologable con: Mínimo 2 años de experiencia en telecomunicaciones, mesa de ayuda, NOC y otros de atención al cliente (Aplica para promociones internas)

EXPERIENCIA LABORAL Mínimo 6 meses como operador NOC en turnos rotativos 7x24, conocimiento en fibra óptica, planta externa y monitoreo de Redes.

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