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Open nowPosted 6 days ago

Shop Representative - Abu Nusier

Umniah AR14 open roles

Where
Jordan
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Your applicationOpen nowShop Representative - Abu NusierUmniah AR · Jordan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Umniah AR's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Umniah AR postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 6 days ago

Umniah AR median: 5 days open

The posting

Job Description

Job Brief Responsible for fulfilling customer requests and responding to inquiries to ensure customer satisfaction, while delivering a high level of service to Umniah’s customers. Also responsible for cross-selling and up-selling Umniah’s products and services.

Key Responsibilities -Seek and maximize opportunities to up-sell and cross-sell Umniah’s products and services using the CRM system. -Promote newly launched Umniah products and services to increase customer awareness and adoption. -Drive sales through active customer engagement, suggestive selling, and sharing product knowledge. -Interact directly with customers by greeting them warmly, maintaining a professional shop image, and responding promptly to inquiries. -Document sales by creating or updating customer profiles and archiving customer contracts accurately. -Resolve or escalate customer complaints and issues to ensure high levels of customer satisfaction. -Guide customers on using self-service channels such as IVR, social media platforms, the Umniah app, website, and other available tools. -Obtain and evaluate all relevant information to address inquiries related to products and services effectively. -Contribute to achieving the shop’s overall KPIs, including sales targets, mystery shopper scores, quality metrics, and monthly service level targets.

EDUCATION :Bachelor Degree in Business Administration or any other related field

Shop Location: Abu Nussier LEVEL OF EXPERIENCE :Basic Knowledge (0-2Yrs) in a related field CERTIFICATIONS & LICENSURE Desirable: • Communication Skills Certifications • Selling Skills Certifications TOOLS & SYSTEMS Desirable: • Oracle CRM System TECHNICAL SKILLS & KNOWLEDGE Essential: • Basic knowledge of selling techniques: consultative selling, negotiation techniques, persuasion and deal closing, cross and up selling techniques • Basic knowledge of telecommunication industry, products, and services • Good command of English language both speaking and writing • Good command of computer skills (MS Office) Desirable: • Basic knowledge of customer care problem solving techniques

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