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Open nowPosted 7 days ago

Shop Representative- Al Bayader

Umniah AR14 open roles

Where
Jordan
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Your applicationOpen nowShop Representative- Al BayaderUmniah AR · Jordan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Umniah AR postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 7 days ago

Umniah AR median: 5 days open

The posting

Job Description

Job Brief

Responsible for fulfilling customer requests and responding to inquiries to ensure customer satisfaction, while delivering a high level of service to Umniah’s customers. Also responsible for cross-selling and up-selling Umniah’s products and services.

Key Responsibilities

-Seek and maximize opportunities to up-sell and cross-sell Umniah’s products and services using the CRM system.

-Promote newly launched Umniah products and services to increase customer awareness and adoption.

-Drive sales through active customer engagement, suggestive selling, and sharing product knowledge.

-Interact directly with customers by greeting them warmly, maintaining a professional shop image, and responding promptly to inquiries.

-Document sales by creating or updating customer profiles and archiving customer contracts accurately.

-Resolve or escalate customer complaints and issues to ensure high levels of customer satisfaction.

-Guide customers on using self-service channels such as IVR, social media platforms, the Umniah app, website, and other available tools.

-Obtain and evaluate all relevant information to address inquiries related to products and services effectively.

-Contribute to achieving the shop’s overall KPIs, including sales targets, mystery shopper scores, quality metrics, and monthly service level targets.

EDUCATION :Bachelor Degree in Business Administration or any other related field LEVEL OF EXPERIENCE :Basic Knowledge (0-2Yrs) in a related field[LA1.1] CERTIFICATIONS & LICENSURE Desirable:

• Communication Skills Certifications

• Selling Skills Certifications TOOLS & SYSTEMS Desirable:

• Oracle CRM System TECHNICAL SKILLS & KNOWLEDGE Essential:

• Basic knowledge of selling techniques: consultative selling, negotiation techniques, persuasion and deal closing, cross and up selling techniques

• Basic knowledge of telecommunication industry, products, and services

• Good command of English language both speaking and writing

• Good command of computer skills (MS Office) Desirable:

• Basic knowledge of customer care problem solving techniques

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