Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Renewals officer

UniAthena14 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRenewals officerUniAthena · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UniAthena's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. UniAthena postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 8 hours ago

UniAthena median: 11 days open

The posting

The Renewal Officer will be responsible for managing the end-to-end learner renewal lifecycle — from proactive outreach and negotiation to payment coordination and service continuity. The role is pivotal in ensuring high retention rates, timely renewals, and identifying opportunities for cross-selling and upselling within existing learner portfolios.

This position requires a customer-centric professional who can effectively communicate, build strong relationships, and handle renewal operations with precision and empathy.

Key Responsibilities

Manage and track all upcoming renewals and course payment schedules using the CRM system.

Initiate timely communication with learners before course expiry to discuss renewal options and next steps.

Ensure smooth and error-free renewal processing to prevent service interruptions or account deactivation.

Maintain long-term relationships with learners and institutional partners to drive loyalty and satisfaction.

Coordinate with the finance team for payment collection, invoicing, and verification.

Identify and promote upselling or cross-selling opportunities by introducing relevant programs and services.

Resolve learner concerns and feedback promptly to enhance renewal conversion rates.

Maintain accurate documentation of all renewal activities, communications, and outcomes in CRM tools.

Collaborate with academic and operations teams to ensure seamless post-renewal onboarding and support.

Generate and present reports on renewal performance, retention trends, churn analysis, and customer engagement.

Required Skills & Competencies

Excellent verbal and written communication skills in English.

Proven ability in customer relationship management, negotiation, and follow-up.

Strong organizational and attention-to-detail skills to manage multiple renewals simultaneously.

Basic understanding of billing, invoicing, and subscription renewal processes.

Proficiency in CRM tools (e.g., HubSpot, Salesforce, Zoho CRM) and Microsoft Office Suite.

Goal-driven, proactive, and capable of working in a target-oriented environment.

Positive, empathetic, and professional attitude in all customer interactions.

Preferred Qualifications

Bachelor’s degree in Business Administration, Marketing, or related fields.

1–3 years of experience in customer success, sales support, renewals, or account management — preferably in the EdTech or service industry.

Familiarity with learner lifecycle management and subscription-based models will be an added advantage.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against UniAthena's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on UniAthena's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    UniAthena's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.