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Open nowFirst seen 45 hours ago

Customer Service Representative (HC)

Unique Genius49 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative (HC)Unique Genius · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unique Genius's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

The posting

Core Responsibilities

  • Phone / Call Handling Live answering of 20–30 inbound calls per day After-hours and Saturday coverage so Hunter doesn’t have to watch phones on weekends Handling calls, texts, emails, website inquiries promptly Using VoIP systems like Grasshopper (and being able to adapt if he switches providers)
  • Job Booking & Dispatch Booking jobs directly (size recommendations, scheduling) Working inside CurbWaste (his dumpster rental CRM) Scheduling deliveries and pickups Coordinating driver routes and tracking active rentals Following up on dispatch and making sure jobs are completed correctly
  • Customer Experience & Follow-Up Building a better customer experience end-to-end Following up with leads who didn’t book Sending quotes, pricing, invoices and collecting payments

Higher-Level / Strategic Needs

  • Proactivity & Ownership Someone ambitious and proactive, not just reactive on calls A person who will take initiative without being pushed constantly Help create and improve SOPs, especially during slower months
  • Marketing / SEO Support Basic SEO work and marketing tasks (as mentioned from your podcast) Willingness to learn SEO with support/training from your team

Coverage & Schedule Preferences

  • Flexible coverage to reduce his own involvement in: After-hours and weekend (especially Saturdays) Potential interest in two SPs or a split schedule (e.g., one for early shift, one for later shift) to get broader hours

Emotional / Business Drivers

  • He wants: A more effective and proactive replacement or complement to his current US-based CS rep (who is expensive and underperforming beyond basic calls). To protect the business while being thoughtful about possibly firing someone he likes personally. A dependable, long-term partner with good accountability and structure behind them.
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One press. We do the rest.

  1. A CV for this posting

    Written against Unique Genius's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Unique Genius's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Unique Genius's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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