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Open nowFirst seen 5 days ago

Service Delivery Manager

UpRush Social Geekers21 open roles

Where
Quezon City, NCR, Philippines
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Your applicationOpen nowService Delivery ManagerUpRush Social Geekers · Quezon City, NCR, Philippines

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.

DUTIES & RESPONSIBILITIES

Technical Services Management

  • Implements and delivers projects across multiple client engagements from the Develop phase to
  • the Delivery Phase through project sign off and support in collaboration with the Project Management team.
  • Implements project controls and developments to secure customer satisfaction.
  • Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
  • Ensures Delivery Team secures sign offs on project completion

Executive Reporting

  • Generates the following reports on a regular basis:
  • Project timeline update
  • Internal work Order Facilitation
  • Collaborates with other departments to accomplish internal process requirements.
  • Responds to request for support information, meeting attendance and project updates within the agreed SLA

Administrative Duties and Other Tasks

  • Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
  • Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards
  • Works with the Team Leads in the absence of appropriate Implementation Engineer

EDUCATIONAL BACKGROUND/ KNOWLEDGE

  • Graduate of IT-related course, preferably with MBA
  • Graduates of other courses may apply but must adhere to the work experience requirement.

PREVIOUS WORK EXPERIENCE

  • With at least seven (7) years of solid experience in software development management
  • Must have at least five (5) years of experience in a senior management role, handling a team of no less than seven (7) members working on technical projects
  • Must have previous experience in technical management for an IT services and solutions company
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