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Open nowPosted 27 days agoWe saw it 47 min after it went up

Application Support Analyst

Vermont Information Processing8 open roles

Pay
$47,840 – $52,000 a year
Where
Colchester, Vermont, United States
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Your applicationOpen nowApplication Support AnalystVermont Information Processing · Colchester, Vermont, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vermont Information Processing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Vermont Information Processing postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 27 days ago

Vermont Information Processing median: 21 days open

The posting

Annual Compensation: $47,840 - $52,000

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

Primary Responsibilities:

  • Work directly with customers by email or phone
  • Respond promptly to customer inquiries in a professional manner
  • Obtain and evaluate all relevant information to handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various internal departments
  • Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
  • Follow up on customer communications and interactions

Requirements:

  • Excellent communication skills - verbal & written
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • Detail oriented and ability to maintain data confidentiality
  • Reliable & dependable
  • Ability to multitask under pressure
  • College degree and at least one year of customer service experience preferred

Benefits Include:

  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vermont Information Processing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vermont Information Processing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vermont Information Processing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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