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Open nowPosted 33 days ago

ANALISTA DE SUCESSO DO CLIENTE PLENO

Vuupt Tecnologia LTDA

Where
Belo Horizonte, MG, Brasil
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Your applicationOpen nowANALISTA DE SUCESSO DO CLIENTE PLENOVuupt Tecnologia LTDA · Belo Horizonte, MG, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vuupt Tecnologia LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 33 days ago

The posting

Estamos buscamos uma pessoa para fazer parte do nosso time de Customer Success, atuando na gestão e desenvolvimento da nossa carteira de clientes Low, Mid e High. Se você tem experiência em Customer Success, gosta de relacionamento, tem olhar analítico e sabe transformar dados em ações para gerar valor ao cliente, essa oportunidade pode ser para você! O desafio: Gerenciar uma carteira de clientes com foco em engajamento, retenção e expansão, acompanhando de forma proativa a jornada e o uso da plataforma Vuupt. No dia a dia, você vai: • Gerenciar a carteira Mid e High, acompanhando engajamento, saúde e retenção • Conduzir reuniões de resultados e alinhamentos estratégicos com clientes • Identificar riscos de churn e construir planos de ação preventivos • Acompanhar indicadores como ISV, churn, NPS, Health Score, upsell e cross-sell • Identificar e qualificar oportunidades de expansão na carteira • Conduzir negociações e atuar no fluxo de churn quando necessário • Estimular a integração e o uso cada vez mais estratégico da plataforma • Trabalhar em parceria com Suporte, Produto, Comercial e Especialista de Plataforma • Realizar visitas presenciais a clientes, principalmente na região metropolitana de Belo Horizonte • Conduzir projetos estratégicos relacionados à jornada e à experiência do cliente • Apresentar análises e resultados para a liderança O que buscamos: Uma pessoa com experiência em Customer Success em empresas de tecnologia/SaaS B2B, que tenha autonomia na gestão de carteira, pensamento analítico, comunicação clara, proatividade e forte orientação para resultados. Também é importante ter experiência com CRM, indicadores de CS, retenção e estratégias de upsell/cross-sell.

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  1. A CV for this posting

    Written against Vuupt Tecnologia LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vuupt Tecnologia LTDA's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vuupt Tecnologia LTDA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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