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Open nowFirst seen 44 hours ago

Client Executive

WavesReach15 open roles

Where
Edinburgh, United Kingdom
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Your applicationOpen nowClient ExecutiveWavesReach · Edinburgh, United Kingdom

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

We are seeking a Client Executive to support the performance and management of a diverse property portfolio, covering both short-term and long-term rental assets. Acting at the intersection of client management, distribution, and operations, this role ensures that property owners, guests, and internal teams receive high-quality, proactive support.

This is an ideal role for someone with strong client service and operational coordination skills who is eager to grow through hands-on portfolio management, close collaboration with cross-functional teams, and active involvement in improving listing performance across online travel agencies (OTAs)—focusing on delivering excellent communication, maintaining high-quality standards, and driving consistent portfolio performance.

Responsibilities:

  • Act as the primary day‑to‑day operational contact for assigned property owners.
  • Maintain strong and professional relationships through responsive communication.
  • Manage and resolve client queries in coordination with internal teams.
  • Track all client requests and ensure timely follow‑through to completion.
  • Manage the central client support inbox, ensuring all enquiries receive timely responses.
  • Triage incoming requests and distribute tasks to relevant teams where appropriate.
  • Keep accurate records of all client communications and requests.
  • Monitor and respond to guest reviews across major OTAs (Booking.com, Airbnb, Expedia, Google, TripAdvisor).
  • Ensure all responses meet company tone, quality, and brand standards.
  • Identify recurring feedback issues and escalate operational concerns internally.· Track property review scores and highlight opportunities to improve guest satisfaction.
  • Ensure all properties are accurately represented across OTA platforms.
  • Regularly review listings to verify accuracy for photography, descriptions, amenities, and key details.
  • Collaborate with internal teams to update, refine, or improve listing content.
  • Support the onboarding and launch of new listings to meet quality standards before going live.
  • Maintain high visual and content standards for all listings.
  • Identify opportunities to improve conversion rates through enhanced imagery or descriptions.
  • Coordinate with relevant teams to execute visual and content updates.
  • Monitor and report on the overall online performance and presentation of properties.
  • Flag underperforming listings and recommend improvements.
  • Support the preparation of performance reporting or updates for property owners as required.
  • Assist in the management of long‑term rental properties.
  • Handle tenant communications and respond to property‑related queries.
  • Coordinate maintenance and operational requests with internal teams.
  • Maintain records of tenancy information and important dates.
  • Work closely with operations, revenue management, and connectivity teams to resolve property or client issues.
  • Ensure operational matters raised by guests or clients are escalated and resolved efficiently.

Requirements:

  • Experience in hospitality, property management, or short‑term rental operations.
  • Excellent written communication skills.
  • Strong organisational skills with the ability to manage multiple priorities.
  • High attention to detail.
  • Ability to collaborate effectively with multiple teams in a fast‑paced environment.
  • Experience managing or updating OTA listings desirable.
  • Experience responding to guest reviews desirable.
  • Exposure to long‑term tenancy or residential property management desirable.
  • Familiarity with property management systems (e.g., Guesty) desirable

Benefits:

  • 33 days of holidays including bank holidays
  • Pension contributions per autoenrollment regulations
  • Based at offices in central Edinburgh. Some travel in Scotland and England may be required
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