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Open nowPosted 7 days ago

机器人本体运维经理

wcn7iq2vq1am/index7 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now机器人本体运维经理wcn7iq2vq1am/index · Shanghai, Chinese Mainland

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 7 days ago

The posting

1.运维统筹： 负责机器人出厂后的运维服务管理，统筹设备交付、现场支持、故障处理、升级及日常运维工作。 2.客户沟通： 作为下游团队/客户的主要运维接口，及时响应现场问题，做好沟通、解释和预期管理。 3.问题协调与闭环： 负责运维问题的分级、派发和跟踪，协调研发、技术运维等相关团队推进问题解决并完成闭环。 4.现场管理： 负责重大故障及复杂现场问题的组织协调，做好现场秩序维护和客户情绪安抚，保障问题处理过程稳定推进。 5.运维体系建设： 建立和完善运维流程、服务规范、问题升级机制及运维管理制度，提升整体运维效率。 6.运维质量管理： 通过工单、故障及运维数据分析高频问题和重点问题，推动相关团队持续改进。 7.团队管理： 负责运维人员的任务分配、工作协调和能力建设，提升团队整体服务能力。

任职要求： 1. 本科及以上学历，专业不限，具备3年以上运维管理、客户服务、项目管理或现场管理相关经验。 2.具备较强的客户沟通、现场管理和问题协调能力，能够处理复杂客户关系及突发情况。 3. 情绪稳定，抗压能力强，能够在故障、投诉等高压力场景下保持理性并推动问题解决。 4. 具备较强的组织协调和项目推进能力，能够协调多个团队和资源推动问题闭环。 5.具备较好的数据意识，能够通过工单、故障等数据发现运维问题并推动改进。 6.具备一定的技术理解能力，能够理解机器人软硬件相关问题并与技术团队有效沟通。 7.有机器人、智能硬件、自动驾驶、工业设备等产品的客户服务或现场管理经验者优先。

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