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Open nowPosted yesterday

CUSTOMER RELATIONS XS SMALL STORE COWORKER (PUOPS/SHOPS)

woden76 open roles

Where
CMP Carolina
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Your applicationOpen nowCUSTOMER RELATIONS XS SMALL STORE COWORKER (PUOPS/SHOPS)woden · CMP Carolina
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on woden's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. woden postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

woden median: 13 days open

The posting

¿Quieres crear un mejor día a día para la mayoría de las personas?

Si eres una persona motivada por el cambio y el crecimiento, y te atrae un entorno de mejora continua ¡Esta es tu oportunidad!

Tu misión va a ser:

Dar un servicio de atención al cliente excelente, velando por que cumplan los estándares de calidad IKEA, para lograr la satisfacción y fidelización de los/as clientes/as, siguiendo los procedimientos establecidos.

Tus funciones:

1. Recibir a los/as clientes/as y atenderlos ante sus necesidades, manteniendo siempre el IKEA Tone of Voice. 2. Atender, tramitar y resolver inquietudes y reclamaciones de los/as clientes/as bajo el estándar de Customer Academy y Guía de Servicios, así como las devoluciones de artículos y servicios. 3. Crear y gestionar en CRM las incidencias, dando seguimiento hasta finalizar el proceso con el cliente bajo el estándar de Customer Academy. 4. Crear y gestionar presupuestos, facturaciones (depósitos, cobros pendientes), reservas de artículos y servicios solicitados por los/as clientes/as, motivados por las incidencias recibidas bajo el estándar de Customer Academy y Guía de Servicios. 5. Atender al cliente y realizar la entrega de la mercancía de acuerdo a Customer Academy. 6. Solucionar las incidencias con el/la Responsable de Almacén, en caso de que la mercancía no reúna los requisitos de calidad o no corresponda con la solicitud. 7. Gestionar los almacenes lógicos en el sistema y los almacenes del área de Customer Relations. 8. Hacer la gestión de la contratación de los servicios bajo el estándar de Customer Academy y Guía de Servicios. 9. Realizar el arqueo y cierre de caja diarios, manteniendo actualizado el fichero de las facturas. 10. Mantener el área de trabajo limpia y ordenada, reportando cualquier incidencia al Team Leader de Customer Relations. 11. Recoger los carros y colocarlos en las áreas correspondientes, si fuera necesario. 12. Participar activamente en las reuniones a las que es convocado/a, especialmente en los roll call.

Qué buscamos en ti:

- Experiencia en atención y servicio al cliente. - Habilidades de comunicación y capacidad para gestionar consultas, reclamaciones y devoluciones. - Capacidad para coordinar entregas de mercancía y resolver incidencias en colaboración con el área de Almacén.

Garantizamos la igualdad de oportunidades en todos los procesos de selección.

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