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Open nowPosted 7 hours ago

Customer Success Manager (TV)

Workable (global search)107,778 open roles

Where
Stuttgart, BW, Germany
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Your applicationOpen nowCustomer Success Manager (TV)Workable (global search) · Stuttgart, BW, Germany

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Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 7 hours ago

Workable (global search) median: 3 days open

The posting

Shape our AI products with a real say on the roadmap, and grow the TV operators and broadcasters that already work with 3SS. You know their business and their viewers, co-own their product roadmap with them, and make sure every account gets the most out of the 3Ready platform and our AI-driven Hero products. You work directly with management and decide how to grow your accounts, so each one stays healthy, profitable and a reference we are proud of. You take over new customers from our business development team at signature and grow them from there.

Responsibilities

  • Own a portfolio of TV operator and broadcaster accounts end to end, as the main point of contact for all commercial and contractual matters.
  • Build trusted relationships at engineering, product, purchasing and management level.
  • Write and run an account plan per customer, aligned with the customer roadmap.
  • Meet your customers face to face, build and present your own slides, and demo our products and new solutions live.
  • Co-own your customers' product roadmaps with them, know their milestones better than anyone, and map them to our product roadmap so each customer gets the most out of 3Ready.
  • Grow each account through product value: position our AI-driven 3Ready Hero products, Control Center and Framework on engagement, retention and support cost, with demos and paid PoCs.
  • Prepare quotations, change requests and contract extensions, and negotiate renewals with a clear view on margin and the authority to decide within our pricing frame.
  • Bring customer needs into our product roadmap together with Product.
  • Work closely with delivery, engineering and support teams so that what is sold is delivered.
  • Own the CRM records, forecast and purchase orders for your accounts.
  • Run quarterly business reviews with your customers.
  • Use AI tools and agents for account research, account plans and proposals.
  • Represent 3SS at customer meetings, steering committees and industry events such as IBC.

How you lead

  • Act like the owner: you set the plan, make the call and answer for the result.
  • Start from the viewer: you know your customers' apps and explain our value in viewer outcomes.
  • Decide with evidence: data, clear hypotheses and paid PoCs, learning fast from what works.
  • Shape the product: you turn customer insight into clear problem statements for our product teams.
  • Raise the bar: honest feedback, strong preparation, and every customer conversation better than the last.

Requirements

  • At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product, ideally with telcos, Pay TV operators or broadcasters.
  • A track record of growing B2B software accounts through upsell, renewals and new use cases.
  • Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
  • Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
  • Confidence in front of operator teams and management: you build your own slides and demo products live.
  • Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
  • The ability to work across product, engineering, delivery and finance.
  • Experience developing and growing B2B as well as B2C products with commercial responsibility.
  • Fluent English. German is a plus.
  • Location: Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.

Strong plus

  • Experience growing accounts for TV middleware, UI platforms, recommendation or search products.
  • Experience with Android TV Operator Tier deployments.
  • Experience with managed services, SaaS renewals or recurring licence models.

Benefits

  • A competitive base salary plus a performance bonus tied to account revenue growth, recurring revenue and margin.
  • Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame.
  • A real say on the roadmap of our AI products, and the chance to co-own your customers' roadmaps with them.
  • Direct access to management and close work with Product, Delivery and Finance.
  • Long-term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC.
  • Flexibility: based in Stuttgart or elsewhere in Europe, remote-friendly.
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