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Open nowPosted 9 hours agoWe saw it 94 min after it went up

German Customer Support & Sales Specialist

Workable (global search)107,962 open roles

Where
Bulgaria
Work mode
Remote
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Your applicationOpen nowGerman Customer Support & Sales SpecialistWorkable (global search) · Bulgaria

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 9 hours ago

Workable (global search) median: 3 days open

The posting

We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.

In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.

The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.

This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.

Responsibilities

  • Provide professional customer support in German, assisting customers with their questions and requests
  • Handle technical, billing and service-related inquiries and provide appropriate solutions
  • Manage customer complaints professionally and ensure timely resolution
  • Troubleshoot customer issues and escalate cases when required
  • Accurately record and document all customer interactions
  • Collect all necessary information to support effective case resolution
  • Identify and communicate relevant sales and cross-selling opportunities during customer interactions
  • Maintain up-to-date knowledge of products, services and processes
  • Follow established quality standards, internal procedures and customer service guidelines
  • Ensure compliance with GDPR, consumer safety requirements and internal policies
  • Escalate product safety or regulatory concerns through the appropriate channels
  • Identify recurring customer issues and share feedback to support continuous improvement
  • Represent the brand professionally and contribute to a high-quality customer experience

Requirements

  • C1 level of German – both written and spoken
  • B1 level of English
  • High School Diploma
  • Previous customer service or sales experience is preferred but not required
  • Strong communication and interpersonal skills
  • Customer-oriented mindset with a professional and positive attitude
  • Ability to handle complaints calmly and effectively
  • Strong problem-solving and troubleshooting skills
  • Comfortable identifying sales and cross-selling opportunities
  • Good organizational skills and attention to detail
  • Ability to follow structured processes and quality standards
  • Willingness to learn and develop within a dynamic customer service environment

Working Hours

  • Full-time position
  • Working schedule based on business requirements
  • Candidates should be flexible regarding working hours and potential schedule adjustments

Training

  • Comprehensive paid training will be provided before taking over customer interactions independently
  • Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes
  • Candidates will also receive guidance on sales and cross-selling techniques
  • Further details regarding the exact training schedule will be provided during the recruitment process

Benefits

  • €1,280 gross monthly salary
  • Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance
  • Sales bonus with no monthly limit, averaging approximately €200 per month
  • €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)
  • First installment paid at the end of training
  • €80–€100 monthly meal allowance, depending on the number of days worked during the month
  • Health insurance through Generali
  • Multisport and/or Coolfit card
  • Access to a learning and development platform
  • Opportunity to develop your customer service and sales skills in an international environment

Why Join Us?

  • Work in an international, customer-focused environment
  • Use your German language skills on a daily basis
  • Combine customer service, problem-solving and sales in one role
  • Benefit from a competitive bonus structure with additional earning potential
  • Receive structured training and ongoing learning opportunities
  • Develop your professional experience in customer service and sales
  • Join a supportive environment where communication, problem-solving and customer satisfaction are highly valued
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