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Open nowPosted 6 hours ago

Guest Experience Manager

Workable (global search)107,778 open roles

Where
Abu Dhabi, United Arab Emirates
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Your applicationOpen nowGuest Experience ManagerWorkable (global search) · Abu Dhabi, United Arab Emirates

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Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Workable (global search) median: 3 days open

The posting

Our client is a leading events and experiences company in the UAE, delivering major government-led events. They are looking for an experienced Guest Experience Manager to lead the complete guest and delegate journey for two high-profile international events.

Both events are high-profile, government-led international gatherings. They bring together senior government officials, ministers, international organisations, global leaders, industry executives, innovators, investors, academics and other influential stakeholders.

This is a highly operational, guest-facing role for someone with significant experience delivering government summits, COP-level events, international ministerial conferences or other high-profile government and diplomatic events.

Key Responsibilities

Guest and Invitation Management

  • Own and maintain the master invitee and guest database, keeping all information accurate, current and properly managed.
  • Coordinate the invitation lists received from the host organisation, government stakeholders, partners, programme teams and other entities.
  • Manage the full range of guest categories:
  • Ministers and government officials
  • VIPs and VVIPs
  • International organisations
  • Speakers and partners
  • Industry leaders
  • Media
  • General delegates
  • Run the complete invitation process, including invitations, RSVPs, confirmations, reminders, amendments, cancellations and waiting lists.
  • Set up clear processes that prevent duplicate invitations, wrong classifications and conflicting guest information.
  • Work closely with the registration platform provider so that guest information is captured correctly and carried through to the accreditation system.
  • Produce regular registration and attendance reports for the Project Director and the client.

Guest Communications

  • Develop and manage all guest-facing communications across the event journey.
  • Make sure every communication is professional, personalised, accurate and suitable for senior government and international audiences.
  • Manage invitation letters, confirmations, reminders, event information, access instructions, arrival details and other guest communications.
  • Act as the senior escalation point for complex or sensitive guest enquiries.
  • Handle VIP and senior stakeholder communications with discretion and the correct protocol.

VIP and Government Guest Management

  • Work closely with the Protocol, Programming, Partnerships and Client teams to identify and manage high-profile guests.
  • Understand the different requirements of ministers, ambassadors, senior government officials, international organisations and other VIP and VVIP guests.
  • Keep accurate VIP profiles covering arrival details, accreditation, access level, protocol requirements and special arrangements.
  • Coordinate VIP arrivals, meet-and-greet arrangements, escorts, holding areas and movements within the venue.
  • Pass VIP requirements accurately to the relevant operational teams without compromising confidentiality.

Guest Journey and Experience

You will own the end-to-end guest experience, mapping every major touchpoint from invitation to departure:

  • Invitation and RSVP
  • Pre-event and pre-arrival communications
  • Registration and accreditation
  • Transport and arrival coordination
  • Venue access and security interfaces
  • Welcome and meet-and-greet
  • Registration desks and badge collection
  • Information and help desks
  • Wayfinding
  • VIP and delegate lounges
  • Conference and session access
  • Hospitality touchpoints
  • Guest assistance
  • Departure

You will spot potential friction points in advance and develop practical solutions that improve the overall experience.

Registration and Accreditation

  • Work with the registration and accreditation provider to define registration workflows and guest categories.
  • Make sure the registration system meets the specific needs of a government-led international summit.
  • Coordinate badge categories, access permissions and accreditation requirements with the Security, Protocol and Operations teams.
  • Plan registration desks, VIP registration, and onsite troubleshooting and support.
  • Develop processes for onsite exceptions such as late registrations, lost badges, incorrect accreditation and substitutions.
  • Monitor registration performance and resolve issues quickly.

Onsite Guest Services

  • Develop the onsite Guest Services operational plan.
  • Set staffing requirements for registration, welcome desks, information desks, guest services and VIP support.
  • Recruit, brief and train guest-facing staff on the expected standards of behavior, appearance and communication.
  • Develop briefing documents, FAQs, escalation procedures and guest service protocols.
  • Lead team briefings before opening each day.
  • Manage the onsite Guest Experience team and keep service standards consistently high.
  • Resolve guest issues calmly, professionally and discreetly.

Requirements

Experience

  • At least 8–10 years of experience in guest experience, delegate management, registration, VIP services, protocol or event operations.
  • Demonstrable experience delivering large-scale government summits, international conferences, COP-level events, ministerial meetings or major government-led events.
  • Strong experience managing complex invitation and registration databases involving multiple stakeholder groups.
  • Experience working directly with government officials, ministers, VIPs and VVIPs, diplomatic stakeholders and C-suite executives.
  • Hands-on experience managing registration and accreditation platforms and large delegate databases.
  • Previous UAE or GCC government event experience is strongly preferred.
  • Experience working at a major international conference venue is an advantage.

Languages

  • Fluent English, spoken and written, is required.
  • Arabic is a strong advantage

Benefits

  • A competitive project-based compensation package
  • The chance to lead the guest experience on two flagship, government-led international events in Abu Dhabi
  • Direct exposure to senior government officials, ministers and global leaders
  • Work at one of the region’s leading international venues
  • High-profile project experience that will strengthen your portfolio in government and diplomatic events
  • A collaborative, multi-disciplinary team of experienced event professionals
  • The potential for future project opportunities with a leading UAE events company
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