The posting
Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over 50 clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.
We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.
For more information about Ten, please check out our Welcome to Ten video and this article.
Join Our Team as a Lead Engineer!
Ten is currently looking for an engineering leader to join our technology department in India. We’re looking for a Lead Engineer who will play a critical role in designing, building, deploying, and monitoring systems that scale across the business and to our millions of members globally.
Your role will involve leading a cross-functional team of engineers, collaborating with product, data and platform teams to produce high quality working software released on a frequent cadence. The team adopts a ‘you build it, you run it’ and DevOps mindset and likes to be hands-on in all aspects of the product lifecycle. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics. You will also be responsible for assessing and choosing the right solution for the task at hand whilst considering cost implications and other trade-offs. Your vision and ideas will be incorporated with a close working relationship with product to build the industry’s leading service.
If you have a passion for leading productive engineering teams, working hands-on developing distributed systems and are utilising AI, we'd love to hear from you!
Key Responsibilities
- Lead and mentor a cross-functional team of engineers, providing technical direction, coaching and support.
- Design, build, deploy and monitor scalable, high-quality software systems supporting Ten’s global member base.
- Work closely with Product, Data and Platform teams to translate business requirements into effective technical solutions.
- Drive frequent, high-quality software releases, ensuring delivery is aligned with product priorities and business objectives.
- Champion a DevOps and “you build it, you run it” mindset, taking ownership across the full product lifecycle.
- Maintain high engineering standards, with a strong focus on automated testing, reliability, performance and measurable quality.
- Monitor and analyse engineering metrics to identify opportunities for improvement and ensure system health and performance.
- Evaluate and select appropriate technical solutions, balancing scalability, performance, complexity, cost and other key trade-offs.
- Provide technical leadership and architectural guidance, helping the team make informed decisions on engineering approaches and technologies.
- Partner closely with Product to shape the technical vision, contribute ideas and build industry-leading products and services.
- Continuously improve engineering practices and processes, encouraging innovation, collaboration and a culture of ownership.
Requirements
Skills & Qualifications
- Fluent English (C2 proficiency) – Essential.
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related field.
- Proven experience leading and mentoring software engineering teams, providing technical direction and supporting team development.
- Strong experience building and optimising systems for performance, scalability and reliability.
- Excellent hands-on proficiency in Python.
- Strong experience with cloud platforms, specifically AWS and Azure, as well as Infrastructure-as-Code tools such as Terraform.
- Hands-on experience with DevOps and infrastructure tooling, including CI/CD, Docker and Kubernetes (K8s).
- Experience with observability and monitoring tools, such as Prometheus, Grafana and Datadog.
- Proven experience building, deploying and monitoring distributed systems, across both frontend and backend environments.
- Hands-on experience working with multiple data stores, including both SQL and NoSQL databases.
- Demonstrable experience using AI to empower engineering teams and accelerate the software development lifecycle.
Desirable:
- Experience building AI agents and workflows, including autonomous systems or multi-agent architectures.
- Experience with Generative AI tools and frameworks, such as LangGraph, CrewAI, Hugging Face and OpenAI APIs.
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
- Offer flexible work arrangements including Hybrid work possibilities
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Access to lots of great travel and entertainment discounts as our clients’ members would!
- Global Team, with diversity at its core.
- Possibility of growth within a dynamic and international company
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.
"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
