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Open nowPosted 3 hours agoWe saw it 110 min after it went up

Service Coordinator

Workable (global search)107,778 open roles

Where
Islamabad, Islamabad Capital Territory, Pakistan
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Your applicationOpen nowService CoordinatorWorkable (global search) · Islamabad, Islamabad Capital Territory, Pakistan

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 3 hours ago

Workable (global search) median: 3 days open

The posting

Prime System Solutions is hiring a Service Coordinator for a US-based managed IT services provider (MSP). You will join a small core team that keeps the client's service operations moving. Unlike project coordination, this role works ticket by ticket: a high volume of small, quick-turnaround jobs. You will match each request with the right field engineer, schedule the work, and keep the customer informed until it's done. The role is revenue driven: every ticket you move forward is billable work delivered.

Key Responsibilities:

  • Manage a high-volume queue of service tickets, and prioritize and turn them around quickly.
  • Assign and schedule field engineers and local resources to each ticket, and confirm availability and logistics.
  • Coordinate onsite visits and small tasks with customers: book appointments, confirm access, and follow up after completion.
  • Communicate clearly and professionally with customers by email and phone, including during urgent or difficult situations.
  • Keep ticket notes, statuses and time and billing details accurate in the PSA and ticketing system.
  • Escalate blocked or at-risk tickets, and spot work that should become a project.
  • Work with the Project Coordination team, and help cover and cross-train as needed.

Requirements

  • Able to work US Eastern Time hours consistently.
  • Excellent written and spoken English, including confident client-facing communication.
  • Experience in service coordination, dispatch, helpdesk or service desk coordination, scheduling, or a similar fast-paced coordination role.
  • Able to juggle many small tasks at once, with quick turnaround and strong attention to detail.
  • Professional, dependable and calm under pressure.

Nice to have:

  • Experience at an MSP or IT services company, or with tier-1 support or service desk operations.
  • Familiarity with PSA or ticketing tools (e.g., ConnectWise, Autotask) and dispatch or scheduling tools.
  • Some project coordination experience, which helps with scheduling structure.
  • No hands-on technical work is required.
  • You will coordinate field resources, not perform the technical work.
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