Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 hours agoWe saw it 92 min after it went up

Support Engineer

Workable (global search)107,778 open roles

Where
Beverly, MA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport EngineerWorkable (global search) · Beverly, MA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 3 hours ago

Workable (global search) median: 3 days open

The posting

About Us

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.

Permanent

Support Engineer

Reports to Lead Solution Architect

Beverly

Hybrid with 3 days per week in the office

This role sits within the Sitestream division of Polaris. Sitestream was acquired by Polaris in 2025 and are a Massachusetts, USA based business that delivers fully managed traffic enforcement within the road safety space. Prior to acquisition, Sitestream was a long-time customer of our DOME platform which is an end-to-end citations processing and payment solution. We are building out the team in both the UK and the US; this role is for the US team and is based in the office in Beverly.

The primary aim is to provide a connective layer between the software and delivery teams. Providing on the ground support for the US team, using Polaris software to deliver Sitestream solutions.

The Support Engineer will be the first line of contact for our Sitestream team and provide technical support enabling efficient installation, service and management of Polaris software applications within the Polaris office environment. They will be required to service and support the internal infrastructure along with assisting the Solutions Architects, Project and Implementation teams with “on the ground” application deployments and supporting the Account Manager with any support required by Sitestream’s client base. They will be proficient at troubleshooting and assisting with any technical office hardware and software issues experienced with the Polaris software suite used by Sitestream and their clients.

Key Responsibilities:

  • Support ticket logging, assisting and troubleshooting with local software and hardware issues as they arise using our Zendesk CRM to triage support tickets. Tickets will be logged, prioritised and troubleshooting will take place. Issues that cannot be resolved by the Support Engineer will be escalated to Professional Services for analysis and complex investigation.
  • Ensure tickets are resolved within defined Service Level Agreements.
  • Support the Solution Architect with Implementations as required.
  • Support other areas of the business including printing of citations both internally and with our outsourced partner.
  • Training clients and internal staff on new or existing software applications.
  • Escalation of issues or feature requests to the relevant teams for review and resolution.
  • Assist with technical documentation following new installations, upgrades and software resolutions.
  • Support the Account Manager with any client support issues or advice requests.
  • Adhere to all Information Security and Quality Policies.
  • Success Metrics.
  • First response time and resolution time.
  • Customer satisfaction (CSAT) scores.
  • Ticket backlog management.
  • Contribution to self-service deflection rate.

Requirements

Your Experience

  • Experience with IT service management/CRM tools for case logging and trackability.
  • Experience working with configurable platforms, workflow engines, or enterprise software solutions.
  • Strong troubleshooting skills and experience with hardware, software, networking and server-side issues.
  • A high level of technical, written literacy. The ability to explain technical issues to non-technical users.
  • Knowledge of Windows Server technologies; RDP, IIS configuration, server roles and features, MS O365
  • Some knowledge of SQL server database technologies is preferred but not essential.

Benefits

What We Offer

  • Health and Dental Insurance (BlueCross BlueSheild, 80:20 contribution model)
  • 401 k
  • Salary of $60,000 per year
  • Vision
  • Longterm Disability & AD&D
  • 20 Days PTO (full year allowance)
  • Life Insurance
  • EAP
  • Community Day
  • Moment in Time Day
  • Federal Paid Holidays

Equal Opportunities

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.