Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Analyst - Contact Center Operations

XAD Technologies589 open roles

Where
Dubai, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalyst - Contact Center OperationsXAD Technologies · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on XAD Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Department: Customer Operations | Division: Commercial Reports To: Manager WFM and RTM

Job Purpose

The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs), sites, and languages. The role ensures smooth call routing, performance optimization, and effective coordination between du operations and outsourced partner centers.

Duties and Responsibilities

  • Monitor real-time call center performance and ensure achievement of daily service level targets.
  • Manage and adjust routing tools to balance call volume distribution and meet performance and cost objectives.
  • Coordinate with command centers, WFM, and partner sites to manage call flow and minimize service disruptions.
  • Support outage management, escalation handling, and rapid issue resolution to maintain customer satisfaction.
  • Analyze operational data, identify trends, and provide actionable insights to improve efficiency.
  • Collaborate with internal teams and external partners to align on KPIs, business requirements, and performance improvement initiatives.
  • Provide accurate reports and justifications for operational decisions to management.
  • Support process optimization, risk identification, and implementation of corrective measures.
  • Maintain clear and timely communication with all stakeholders to ensure operational consistency.

Requirements

Education:

  • Diploma in Business Administration or related field.

Experience:

  • 13 years of experience in real-time management, WFM, or contact center operations (preferably in telecom).

Skills & Knowledge:

  • Strong understanding of contact center operations, WFM processes, and real-time monitoring principles.
  • Proficient in Cisco, Exony, and real-time management systems.
  • Advanced MS Office skills (Excel, PowerPoint, Word).
  • Strong analytical, coordination, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.

Core Competencies:

  • Strategic thinking and results orientation.
  • Customer-focused and quality-driven.
  • Strong collaboration and teamwork.
  • Data-driven decision-making.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against XAD Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on XAD Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    XAD Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.