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Open nowFirst seen 3 days ago

Manager/Expert Major Incident - IT

XAD Technologies589 open roles

Where
Abu Dhabi, United Arab Emirates
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Your applicationOpen nowManager/Expert Major Incident - ITXAD Technologies · Abu Dhabi, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on XAD Technologies's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Role Overview:

The Major Incident Manager is responsible for the efficient resolution of major incidents that affect business-critical IT services. This role involves managing the end-to-end incident response process, coordinating across cross-functional technical teams, and ensuring timely and effective communication with stakeholders to minimize business impact.

Required Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Minimum 8 years of experience in large-scale industries managing Digital Networks, Security, and Infrastructure in production environments.
  • At least 5 years of hands-on experience in Major Incident Management and advanced monitoring.
  • Relevant certifications including: ITIL Master Certification ServiceNow Certification Business Communication Professional Certification
  • In-depth knowledge of ITIL incident management processes and industry best practices.
  • Proficiency in ITSM platforms, especially ServiceNow.

Key Skills and Expertise:

  • Proven expertise in major incident handling and real-time coordination.
  • Strong analytical thinking and effective problem-solving capabilities.
  • Excellent verbal and written communication skills; ability to engage stakeholders at all levels.
  • Calm under pressure, with the ability to manage high-stress and time-sensitive situations.
  • Highly organized, with excellent multitasking and prioritization skills.
  • Practical experience with monitoring and event management tools such as: SolarWinds Dynatrace
  • Skilled in triaging and identifying root causes using monitoring tools.
  • Solid background in Digital & Cybersecurity application/infrastructure monitoring.
  • Familiarity with cloud monitoring tools and technologies.
  • Strong knowledge of network protocols and administration.
  • Good understanding of digital and cybersecurity service management processes
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