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Open nowPosted 40 days ago

Event & User Operations & UX Manager/Deputy Senior Manager

xiaopeng/963247256 open roles

Where
Sao Paulo, São Paulo, Brazil
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Your applicationOpen nowEvent & User Operations & UX Manager/Deputy Senior Managerxiaopeng/963247 · Sao Paulo, São Paulo, Brazil

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. xiaopeng/963247 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 40 days ago

xiaopeng/963247 median: 1 days open

The posting

Job Responsibilities: 1. Offline Experience & Test-drive Operations Plan and execute test-drive events, experience days, roadshows, pop-ups, and store activities. Ensure XPENG-standard experience flows with distributor teams. 2. Track event ROI and user conversion data. User Operations & Community Building Build and manage XPENG user communities on WhatsApp, offline clubs, and online platforms. Manage referral programs, loyalty programs, and owner-generated content initiatives. Support collaboration with charging partners and experience centers. 3. Customer Experience (CX/UX) Gather feedback across the full user journey: test-drive, purchase, delivery, ownership. Identify local customer pain points and propose improvements. Support creation of local experience SOPs. 4. Marketing & Content Integration Turn event and user moments into content assets for social media and PR. Work closely with distributor marketing teams. 5. Data & Reporting Track acquisition, retention, event participation, NPS, and satisfaction. Produce user insights and monthly reports.

Job Requirements: 1. 2–6 years of experience in event operations, car test drive events, user operations, or experience management. 2. Experience in the automotive or consumer technology industries is preferred. 3. Familiar with Brazilian user behavior and local social media platforms. 4. Fluent in English or Chinese speaking skills are a plus. 5. Possesses cross-cultural communication and project management skills.

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