The posting
Key Responsibilities Training Planning, Coordination & Delivery - Own and coordinate the Benelux retail training calendar, including scheduling, budgeting, trainers, venues, participants, communications and logistics. - Deliver engaging non-technical classroom, virtual and on-the-job training sessions and workshops for internal teams and retail partners. - Coordinate product launches and training in brand and culture, customer experience, selling skills, sales and service processes, and CRM/DMS or related systems. - LMS Content Management, responsible for uploading, managing, and maintaining localized training content and learning plans in the Learning Management System (LMS), ensuring accuracy and alignment with local market requirements. - Ensure training materials, presentations and learning resources are ready on time; use European English master materials as the basis for local adaptation. - Coordinate onboarding and induction programmes for new retail employees and partner staff. Stakeholder & Market Coordination - Act as the central Benelux contact for retail training, building strong relationships across XPENG, agent organisations and external training providers. - Align Benelux training needs and priorities with the European Training & Certification team while reflecting local commercial and operational requirements. - Coordinate participation in regional meetings, workshops, retail events and cross-market initiatives. Learning Administration, Reporting & Effectiveness - Maintain reliable records of training attendance, participation, certifications and completion rates, including LMS administration where applicable. - Prepare structured training reports and dashboards for Benelux and European stakeholders, highlighting participation, completion, feedback and outstanding training needs. - Collect participant and stakeholder feedback, assess training effectiveness and propose concrete improvements that support customer experience and sales performance. Content & Continuous Improvement - Adapt, localise and distribute approved European training content for Benelux, ensuring consistency with XPENG brand guidelines and market priorities. - Contribute to the development and improvement of training programmes, facilitation methods and digital learning tools. - Support wider Retail Excellence, Learning & Development and certification initiatives as required.
About You - Experience in retail training, non-technical facilitation, learning & development, automotive retail operations or a comparable coordination role; sales or service training experience is a plus. - Strong organisational and project coordination skills; able to manage multiple priorities, deadlines and stakeholders across the Benelux. - Confident presenter and engaging communicator who can inspire retail teams as well as manage training administration accurately. - Proactive, hands-on, solution-oriented and comfortable working both independently and across cultures and functions. - Good understanding of retail systems; experience with CRM/DMS, LMS and digital learning technology is an advantage. - Proficient in Microsoft Office, particularly PowerPoint and Excel; able to translate training data into clear reports and dashboards. - Automotive or consumer retail experience is desirable. Languages - Fluent Dutch and English are required for this Benelux role. - French is a strong advantage for supporting the Belgian and Luxembourg markets; additional European languages or Chinese are welcome. - Primary location Amsterdam (NL), optional Mechelen (B)
